Resident/Tenant Liaison Office in West Bromwich

Resident Liaison Officer Location: West Bromwich Start Date: 22/06/2026 Duration: 3-weeks Rate: £24.25 per hour Resident Liaison Officer - Kitchen & Bathroom Refurbishment Programme - West Bromwich I'm working with a large contractor delivering a kitchen and bathroom refurbishment programme for a local authority in West Bromwich. They are looking to appoint an experienced Resident Liaison Officer to support residents throughout the works, ensuring clear communication and a positive customer experience during the refurbishment programme. The Role: Acting as the main point of contact for residents throughout the works Liaising with tenants to arrange access, appointments, and surveys Keeping residents informed of programme dates, progress, and any changes to works Managing resident queries, concerns, and complaints professionally and efficiently Supporting vulnerable residents and ensuring their needs are considered throughout the project Working closely with Site Managers, subcontractors, and client representatives Maintaining accurate records of tenant communications, visits, and outcomes Helping to minimise disruption to residents during the refurbishment worksKey Requirements: Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) Experience working on social housing refurbishment projects Excellent communication and customer service skills Strong organisational and record-keeping abilities Ability to build positive relationships with residents, clients, and site teams