At a Glance
- Tasks: Support residents during improvement works and ensure clear communication throughout the process.
- Company: Reputable social housing maintenance contractor with a supportive team culture.
- Benefits: Competitive salary, car allowance, and ongoing development opportunities.
- Other info: Join a dynamic team focused on delivering excellent service and positive experiences.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles within social housing or construction is essential.
- Resident Liaison Officer
- 📍 West Bromwich
- 💰 £33,000 + Car Allowance
We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned externals programme across West Bromwich on a 9 month fixed term contract.
This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works.
The Role
Act as the main point of contact for residents before, during and after works.
Build positive relationships with tenants, addressing any questions or concerns.
Arrange and attend resident meetings and property visits.
Keep residents updated on programme schedules and any changes.
Work closely with site teams to minimise disruption and ensure a positive customer experience.
Resolve complaints professionally and escalate issues where necessary.
Maintain accurate records and complete all relevant administration.
About You
Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload.
Confident using Microsoft Office and maintaining accurate records.
Full UK driving licence.
What's on Offer
Salary of £30,000 Car allowance Opportunity to join a reputable contractor delivering planned maintenance works.
Supportive team environment with ongoing opportunities for development.
If you have a passion for delivering excellent customer service and enjoy working closely with residents to ensure a smooth refurbishment process, we'd love to hear from you
Resident Liaison Officer in West Bromwich employer: Think Recruitment
Join a dynamic team in St Albans as a Fire Stopper, where your skills will be valued and nurtured in a supportive work environment. We offer competitive pay, opportunities for professional development, and a culture that prioritises safety and teamwork. With access to the latest tools and materials, you'll be empowered to excel in your role while contributing to meaningful projects that enhance community safety.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in West Bromwich
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Think Recruitment, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Resident Liaison Officer in West Bromwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Think Recruitment. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Think Recruitment. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Think Recruitment
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Think Recruitment.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Resident Liaison Officer role at Think Recruitment, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Think Recruitment that you can think critically and act effectively under pressure.
