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- Tasks: Provide expert technical support for repairs and maintenance in customers' homes.
- Company: Reputable housing association committed to quality service and employee wellbeing.
- Benefits: Competitive salary, generous leave, enhanced family leave, and a strong pension scheme.
- Other info: Join a collaborative team focused on delivering high-quality outcomes across the Midlands.
- Why this job: Make a real impact in the community while growing your career in a supportive environment.
- Qualifications: Health & Safety qualification and degree in a building-related subject required.
The predicted salary is between 45074 - 45074 £ per year.
Technical Support Surveyor required for a Reputable Housing Association in Birmingham.
We are seeking a skilled and customer-focused Technical Support Surveyor to join our Maintenance Operations team. This is an excellent opportunity for a technically competent professional who thrives in a fast-paced environment and takes pride in delivering high-quality repairs and maintenance services within customers' homes. You will play a key role in ensuring works are delivered to the highest standards of safety, compliance, and customer satisfaction.
Working closely with internal teams, contractors, and stakeholders, you will provide expert technical support, manage inspections, and ensure that all works meet regulatory and organisational requirements.
Key Responsibilities:
- Provide technical support in the delivery and development of responsive repairs and maintenance services.
- Plan, organise and undertake pre- and post-inspections, preparing detailed schedules of works using NHF Schedule of Rates.
- Carry out Damp and Mould inspections in line with statutory requirements and relevant timeframes.
- Identify and manage works under CDM Regulations where applicable.
Qualifications and Experience:
- IOSH or equivalent Health & Safety qualification.
- Degree or HNC/HND in a Building-related subject.
- Evidence of continued professional development in technical building knowledge.
We are looking for a technically confident, customer-focused professional who is calm, polite, firm, and fair in their approach. You will be comfortable working in customers' homes, able to explain technical matters clearly, and committed to delivering excellent service. You must hold a full UK driving licence and have access to a vehicle insured for business use, as this is a fully mobile role.
What We Offer:
- Innovative Environment: Join a forward-thinking organisation that values new ideas and continuous improvement.
- Professional Growth: Opportunities for ongoing learning and career progression.
- Collaborative Culture: Work with a supportive and driven team.
Benefits:
- 26 days annual leave plus bank holidays.
- Option to purchase up to 5 additional days per year.
- Enhanced family leave (maternity, paternity, adoption).
- Organisational sick pay.
- Generous pension scheme (matched contributions up to 10%).
Our Culture: We are committed to being an employer of choice by investing in our people. We foster an inclusive environment where everyone feels confident to be themselves, and employee wellbeing is a priority. Our team is passionate about delivering excellent service and making a positive impact through maintenance operations.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Interested? Apply now or contact Adam Tooley.
Technical Support Surveyor - £45,074 Per Annum employer: Think Recruitment
Contact Detail:
Think Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Surveyor - £45,074 Per Annum
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to technical support surveying. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or case studies that highlight your technical expertise and customer service success. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Surveyor - £45,074 Per Annum
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Surveyor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past work that demonstrate your customer-focused approach and technical expertise.
Showcase Your Soft Skills: While technical skills are crucial, we also value soft skills like communication and teamwork. Make sure to mention instances where you've successfully worked with others or resolved customer issues in a calm and polite manner.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Think Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to building maintenance and repairs. Be ready to discuss specific examples of how you've handled inspections or managed compliance with regulations in the past. This will show that you're not just a people person, but also technically competent.
✨Showcase Your Customer Focus
Since this role is all about delivering excellent service, prepare to share stories that highlight your customer service skills. Think of situations where you’ve gone above and beyond for a client or resolved a tricky issue. This will demonstrate your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common situations, like dealing with a difficult customer or managing a project under tight deadlines. This will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.