At a Glance
- Tasks: Be the go-to person for residents during maintenance projects and ensure smooth communication.
- Company: Join a large maintenance contractor with a focus on customer satisfaction.
- Benefits: Competitive pay, transport provided, and a supportive work environment.
- Other info: Opportunity to grow in a dynamic team and enhance your career.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 19 - 19 £ per hour.
Location: Yeovil (covering sites in Bristol, Gloucester)
19 per hour (39 hours per week)
This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided.
The Role:
- Acting as the main point of contact for residents before, during, and after works
- Liaising with tenants to arrange property access, appointments, and surveys
- Keeping residents updated on programme dates, progress, and any changes to scheduled works
- Managing resident queries, concerns, and complaints in a professional manner
- Supporting vulnerable residents and ensuring any additional needs are communicated to site teams
- Working closely with Site Managers, subcontractors, and client representatives to coordinate works
- Carrying out resident visits and welfare checks where required
- Maintaining accurate records of all tenant communications and project updates
- Helping minimise disruption and ensure a positive customer experience
Resident/Tenant Liaison Office in Somerset employer: Think Recruitment
As a leading maintenance contractor based in Yeovil, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our Resident Liaison Officers play a crucial role in enhancing resident satisfaction across Bristol, Gloucester, and Bath, with competitive pay and comprehensive training opportunities to ensure you thrive in your role. Join us to make a meaningful impact in the community while enjoying the benefits of a collaborative team environment and provided transport for site visits.
