At a Glance
- Tasks: Support customers and teams to ensure compliance inspections and improvement works are completed.
- Company: Prestigious Birmingham-based housing association with a commitment to customer safety.
- Benefits: £18 per hour, 37 hours a week, for 3 months of work.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 37000 - 40000 £ per year.
I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business.
You will receive:
- £18 P/H
- 3 months worth of work (covering long term sickness)
- 37 hours a week
The successful candidate will be responsible for:
- Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes
- Managing complaints and finding resolutions working with customers and contractors
- Putting into actions lessons learnt from previous feedback to ensure continuous improvement
You will need:
- Experience in a customer facing role with strong face to face and telephone skills
- You must have your own vehicle and be willing to travel daily around Birmingham, Coventry and Worcester
- Data Entry
- Social Housing experience (desirable but not essential)
- Compliance and building safety experience (desirable but not essential)
If you are looking to take the leap into a new and exciting role, get in touch with Jack!
Compliance Tenant Liaison Officer in Solihull employer: Think Recruitment
Join a prestigious Birmingham-based housing association that prioritises employee well-being and professional growth. With a strong commitment to customer service, you will thrive in a supportive work culture that values collaboration and continuous improvement. Enjoy the opportunity to make a meaningful impact in the community while benefiting from competitive pay and a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Tenant Liaison Officer in Solihull
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in compliance or tenant liaison roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've successfully managed complaints or improved processes. This will demonstrate your ability to handle challenges in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Compliance Tenant Liaison Officer in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any relevant skills. We want to see how your background aligns with the Compliance Tenant Liaison Officer role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to keeping customers safe in their homes. We love a personal touch, so let your personality come through!
Showcase Your Communication Skills:Since you'll be managing complaints and working with various teams, it's crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, give us examples of how you've effectively resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Think Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Compliance Tenant Liaison Officer. Familiarise yourself with compliance inspections, customer service best practices, and how to manage complaints effectively. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves working closely with customers and teams, be prepared to demonstrate your strong face-to-face and telephone skills. Think of examples from your past experiences where you successfully communicated complex information or resolved issues, as this will highlight your suitability for the position.
✨Be Ready to Discuss Improvement Strategies
The job requires taking action based on feedback for continuous improvement. Come prepared with ideas or examples of how you've implemented changes in previous roles. This shows that you’re proactive and committed to enhancing service quality.
✨Plan Your Travel Logistics
Since you'll need to travel around Birmingham, Coventry, and Worcester, make sure you have a plan for how you'll manage this. Mentioning your own vehicle and your willingness to travel during the interview can demonstrate your readiness and commitment to the role.
