At a Glance
- Tasks: Book appointments, handle enquiries, and organise meetings for a housing association.
- Company: Prestigious Birmingham-based housing association with a focus on community.
- Benefits: Earn £17 - £17.50 P/H, hybrid work options, and weekly pay.
- Other info: 3-month role with potential for extension and 37 hours a week.
- Why this job: Join a dynamic team and make a difference in residents' lives.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
I am looking for an Administration Assistant to work on behalf of a prestigious local Birmingham based housing association.
The role:
- To telephone residents to book appointments.
- Preparation of letters and other correspondence.
- Deal with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys.
- Arranging or generating purchase orders as required.
- Organising and setting up meetings utilising Office Outlook or equivalent.
- Taking and preparation of minutes.
- Electronic filing and searching information within systems.
- Receive visitors and where appropriate, provide hospitality to deliver a professional meet and greet service.
You will receive:
- £17 - £17.50 P/H (umbrella - weekly paid)
- 3 months worth of work (could be extended depending on workload)
- 37 hours a week.
- 8:30am - 16:30pm Monday - Friday
- Hybrid work available once up to speed
The successful candidate will have:
- Excellent communication skills including clear written and spoken English
- Excellent customer care and interpersonal skills.
- IT literacy including information systems, databases and email.
You will need:
- Experience of customer service focused work, in either a face to face or telephone environment
- A basic knowledge of Contact Centre processes and telephone systems
- Good knowledge of Microsoft packages
If you are looking to take the leap into a new and exciting role, get in touch with Jack!
Administration Assistant in Solihull employer: Think Recruitment
North Northamptonshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on delivering high-quality services, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the community. Working in North Northamptonshire provides a unique advantage of being part of a dedicated team committed to safety and compliance in a vibrant local environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Solihull
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Think Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Think Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administration Assistant in Solihull
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Think Recruitment.
How to prepare for a job interview at Think Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Think Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Think Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
