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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch property repairs and maintenance services.
- Company: Join a leading housing association known for its commitment to quality and customer service.
- Benefits: Enjoy a competitive salary, van, fuel card, 28 days holiday, and a strong pension scheme.
- Why this job: Make a real impact by championing customer satisfaction and promoting sustainability in your work.
- Qualifications: Experience in property repairs management and a passion for customer service are essential.
- Other info: Be part of a supportive team focused on development and compliance.
The predicted salary is between 41000 - 55000 £ per year.
Job Description
Responsive Repairs Manager Required To Join Industry Leading & highly Reputable Housing Association based in the Northampton, Corby, Kettering, Lutterworth or Market Harborough area.\\n\\nMy client is looking for a experienced and professional Responsive Property Repairs maintenance to lead a team of multi skilled trades operatives to deliver property repairs and maintenance across the region.\\n\\nI will be in charge of day to day operations, driving performance, supporting the teams development and ensuring compliance is met as will a strong focus on customer service.\\n\\nYou will make sure that decisions are made with customers values at heart and build trust in the quality of the repairs and maintenance service.\\n\\nMain Duties:\\n\\nLead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency. \\nChampion a customer-first approach-owning service delivery and resolving complaints early. \\nManage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
\\nEnsure compliance with HSEQ and regulatory standards. \\nMake informed local decisions aligned with customer needs, compliance requirements and value-for-money goals. \\nCollaborate across teams and with contractors to deliver joined-up services.
\\nPromote sustainability goals and responsible resource use. \\nSupport change by communicating clearly, building resilience and helping the team adapt. \\nMonitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
You'll be measured on success by:\\n\\n95% of repairs and voids completed within target\\n85% first-time fix rate\\n95% customer satisfaction with repairs and estates\\nHigh employee engagement and low voluntary turnover\\nDelivery of improvements, cost-efficiency, and sustainability outcomesSalary: £48,526 per annum + Van + Fuel Card\\n\\nBenefits-\\n\\nVan and fuel card provided.\\n\\n28 days holiday plus bank holidays.\\n\\nPension scheme is matched with min contribution of 3% up to 6% so combined max would be 12%\\n\\nInterested? Call Sam Hayes on (phone number removed) or email \\n\\nINDPS
Responsive Repairs Manager employer: Think Recruitment
Contact Detail:
Think Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Manager
✨Tip Number 1
Familiarise yourself with the specific compliance and regulatory standards relevant to property repairs and maintenance. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and quality.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have with coaching and developing team members, as this is crucial for the Responsive Repairs Manager role.
✨Tip Number 3
Research the housing association's values and customer service philosophy. Be ready to discuss how you can align your approach to repairs and maintenance with their customer-first mindset during the interview.
✨Tip Number 4
Prepare to discuss your strategies for monitoring team performance against KPIs and budgets. Having concrete examples of how you've successfully managed costs and improved efficiency will set you apart from other candidates.
We think you need these skills to ace Responsive Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property repairs and maintenance. Emphasise your leadership skills and any previous roles where you managed teams or projects, particularly in a customer-focused environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of customer service in property repairs. Mention specific examples of how you've successfully led teams and improved service delivery in past positions.
Highlight Compliance Knowledge: Since compliance is crucial for this role, include any relevant certifications or training you have in HSEQ standards. Discuss your experience in ensuring regulatory compliance in previous jobs.
Showcase Problem-Solving Skills: In your application, provide examples of how you've resolved complaints or issues effectively in the past. This will demonstrate your ability to champion a customer-first approach and manage team performance.
How to prepare for a job interview at Think Recruitment
✨Showcase Your Leadership Skills
As a Responsive Repairs Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements related to team performance and development.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be ready to share instances where you've prioritised customer needs and resolved complaints effectively. Demonstrating a customer-first approach will resonate well with the interviewers.
✨Understand Compliance and Safety Standards
Familiarise yourself with HSEQ and regulatory standards relevant to property repairs. Be prepared to discuss how you ensure compliance in your current or previous roles, as this will show your commitment to safety and quality.
✨Discuss Performance Metrics
The job description mentions specific KPIs like repair completion rates and customer satisfaction. Come equipped with data or examples from your past roles that demonstrate your ability to meet or exceed these metrics, showcasing your results-driven mindset.
