At a Glance
- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join a leading housing provider committed to community welfare.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer satisfaction and continuous improvement.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in operations management or senior service roles required.
The predicted salary is between 62072 - 62072 £ per year.
Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Operations Manager to oversee housing repairs and maintenance services across North Worcestershire. This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio.
The Role
As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement.
Key Responsibilities
- Lead and develop a team of Area Managers, Schedulers, and Trade Operatives.
- Deliver high-quality responsive repairs, voids, and planned works programmes.
- Ensure services are delivered safely, efficiently, and in line with performance targets.
- Drive customer satisfaction through a right-first-time approach.
- Manage operational budgets and ensure value for money.
- Analyse performance data and implement service improvements.
- Work collaboratively with Housing, Asset Management, and other stakeholders.
Operations Manager - Social Housing employer: Think Recruitment
As a leading housing provider in North Worcestershire, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and satisfaction. Our Operations Manager role offers not only competitive remuneration and excellent benefits but also the opportunity to lead a dedicated team in delivering impactful housing services that enhance community living. Join us to make a meaningful difference while enjoying a collaborative environment that encourages innovation and professional growth.
