At a Glance
- Tasks: Be the go-to person for tenants during exciting refurbishment projects.
- Company: Join a large maintenance contractor making a difference in social housing.
- Benefits: Earn £24.25 per hour with potential for permanent role and career growth.
- Other info: Dynamic role with opportunities to connect and support your community.
- Why this job: Make a real impact by supporting residents and ensuring smooth project delivery.
- Qualifications: Experience in tenant liaison and strong communication skills are essential.
The predicted salary is between 24.25 - 24.25 £ per hour.
Location: Northamptonshire (NN10)
Start Date: ASAP
Duration: Ongoing (potential to go permanent)
Rate: £24.25 per hour
I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12).
The Role:
- Acting as the main point of contact for tenants throughout the refurbishment works
- Liaising with residents to arrange property access, appointments, and surveys
- Keeping tenants updated on programme dates, progress, and any changes to scheduled works
- Managing tenant queries, concerns, and complaints in a professional and timely manner
- Supporting vulnerable residents and escalating any welfare concerns where necessary
- Working closely with the Site Manager, subcontractors, and client representatives to coordinate works
- Carrying out resident visits and maintaining regular communication throughout the project
- Maintaining accurate records of all tenant interactions, appointments, and feedback
- Helping ensure works run smoothly with minimal disruption to occupied properties
Key Requirements:
- Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing or refurbishment projects
- Strong communication and customer service skills
- Excellent organisational and administrative abilities
- Ability to build positive relationships with tenants and site teams
- Experience working within occupied properties preferred
Tenant Liaison Officer in Moulton employer: Think Recruitment
North Northamptonshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on delivering high-quality services, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the community. Working in North Northamptonshire provides a unique advantage of being part of a dedicated team committed to safety and compliance in a vibrant local environment.
