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- Tasks: Provide expert technical support for housing repairs and ensure high-quality service delivery.
- Company: Reputable housing association committed to customer satisfaction and employee wellbeing.
- Benefits: Competitive salary, generous leave, pension scheme, and professional growth opportunities.
- Other info: Join a collaborative team in a dynamic environment across the Midlands.
- Why this job: Make a real impact in the community while developing your technical skills.
- Qualifications: Health & Safety qualification and degree in a building-related subject required.
The predicted salary is between 45074 - 45074 £ per year.
A Technical Support Surveyor is required for a reputable housing association in Birmingham. We are seeking a skilled and customer-focused Technical Support Surveyor to join our Maintenance Operations team. This is an excellent opportunity for a technically competent professional who thrives in a fast-paced environment and takes pride in delivering high-quality repairs and maintenance services within customers' homes.
You will play a key role in ensuring works are delivered to the highest standards of safety, compliance, and customer satisfaction. Working closely with internal teams, contractors, and stakeholders, you will provide expert technical support, manage inspections, and ensure that all works meet regulatory and organisational requirements.
Position: Technical Support Surveyor
Salary: £45,074 + 4% pay award from 1st April 2026
Location: Mobile role (Worcester, Birmingham, Coventry)
Hours: 37 hours per week
Key Responsibilities:
- Provide technical support in the delivery and development of responsive repairs and maintenance services
- Plan, organise and undertake pre- and post-inspections, preparing detailed schedules of works using NHF Schedule of Rates
- Carry out Damp and Mould inspections in line with statutory requirements and relevant timeframes
- Identify and manage works under CDM Regulations where applicable
Qualifications and Experience:
- IOSH or equivalent Health & Safety qualification
- Degree or HNC/HND in a Building-related subject
- Evidence of continued professional development in technical building knowledge
We are looking for a technically confident, customer-focused professional who is calm, polite, firm, and fair in their approach. You will be comfortable working in customers' homes, able to explain technical matters clearly, and committed to delivering excellent service.
You must hold a full UK driving licence and have access to a vehicle insured for business use, as this is a fully mobile role.
Manager's Insight: This is a position of real responsibility, where you will help turn technical assessments into practical, high-quality outcomes. You will be part of a responsive and collaborative surveying team, working across the Midlands on a wide range of social housing repairs while supporting contractor management and customer satisfaction.
What We Offer:
- Innovative Environment: Join a forward-thinking organisation that values new ideas and continuous improvement
- Professional Growth: Opportunities for ongoing learning and career progression
- Collaborative Culture: Work with a supportive and driven team
Benefits:
- 26 days annual leave plus bank holidays
- Option to purchase up to 5 additional days per year
- Enhanced family leave (maternity, paternity, adoption)
- Organisational sick pay
- Generous pension scheme (matched contributions up to 10%)
Our Culture: We are committed to being an employer of choice by investing in our people. We foster an inclusive environment where everyone feels confident to be themselves, and employee wellbeing is a priority. Our team is passionate about delivering excellent service and making a positive impact through maintenance operations.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Interested? Apply now or contact Adam Tooley.
Mobile Technical Support Surveyor - Housing Repairs Expert employer: Think Recruitment
Contact Detail:
Think Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Technical Support Surveyor - Housing Repairs Expert
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss your experience with repairs, inspections, and compliance. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that Technical Support Surveyor role. We love seeing applications come directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Mobile Technical Support Surveyor - Housing Repairs Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role of a Technical Support Surveyor. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your background makes you a perfect fit for our Maintenance Operations team. Keep it concise but impactful!
Showcase Your Qualifications: Don’t forget to mention your IOSH or equivalent Health & Safety qualification, as well as any degrees or HNC/HND in building-related subjects. We want to see your commitment to professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our innovative team!
How to prepare for a job interview at Think Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to housing repairs and maintenance. Be ready to discuss specific examples of how you've handled repairs or inspections in the past, especially those involving damp and mould, as this will show your expertise.
✨Understand the Company Culture
Research the housing association's values and culture. They’re looking for someone who is customer-focused and collaborative, so be prepared to share how you embody these traits in your work. This will help you connect with the interviewers and demonstrate that you're a good fit.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer satisfaction or how they support professional development. It shows your interest in the role and helps you gauge if the company is right for you.
✨Showcase Your Soft Skills
Since this role involves working closely with customers and contractors, highlight your communication skills and ability to remain calm under pressure. Share examples of how you've successfully navigated challenging situations while maintaining professionalism and delivering excellent service.