At a Glance
- Tasks: Be the go-to person for residents during improvement works and keep them informed.
- Company: Reputable social housing maintenance contractor with a supportive team culture.
- Benefits: £33,000 salary, car allowance, and opportunities for professional development.
- Other info: Join a dynamic team focused on delivering excellent customer experiences.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles within social housing or construction is essential.
The predicted salary is between 28350 - 34650 £ per year.
- Resident Liaison Officer
- 📍 Milton Keynes 💰 £33,000 + Car Allowance
We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned externals programme across Milton Keynes.
This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works.
The Role
Act as the main point of contact for residents before, during and after works.
Build positive relationships with tenants, addressing any questions or concerns.
Arrange and attend resident meetings and property visits.
Keep residents updated on programme schedules and any changes.
Work closely with site teams to minimise disruption and ensure a positive customer experience.
Resolve complaints professionally and escalate issues where necessary.
Maintain accurate records and complete all relevant administration.
About You
Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload.
Confident using Microsoft Office and maintaining accurate records.
Full UK driving licence.
What's on Offer
Salary of £33,000 Car allowance Opportunity to join a reputable contractor delivering planned maintenance works.
Supportive team environment with ongoing opportunities for development.
If you have a passion for delivering excellent customer service and enjoy working closely with residents to ensure a smooth refurbishment process, we'd love to hear from you
Resident Liaison Officer in Milton Keynes employer: Think Recruitment
North Northamptonshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on delivering high-quality services, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the community. Working in North Northamptonshire provides a unique advantage of being part of a dedicated team committed to safety and compliance in a vibrant local environment.
