At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during housing projects.
- Company: Join a dynamic team focused on improving social housing in Hull.
- Benefits: Immediate start, Monday to Friday hours, and competitive pay based on experience.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in the community while gaining valuable experience.
- Qualifications: Experience in customer-facing roles, especially in social housing, is preferred.
Think Recruitment are currently recruiting for an experienced Resident Liaison Officer / Tenant Liaison Officer to join a social housing project based at The Crossings in Hull. This is an excellent opportunity for someone with previous resident liaison or customer-facing experience within the social housing sector who can build strong relationships with tenants and ensure works are delivered smoothly.
The Role
- Liaising with residents before, during and after works take place.
- Keeping tenants informed of appointments, progress updates and any changes.
- Managing resident expectations and resolving queries or concerns.
- Supporting site teams to ensure works run smoothly.
- Maintaining accurate records and documentation.
- Building positive relationships with residents and stakeholders.
- Assisting with complaints handling and customer satisfaction.
Requirements
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role.
- Experience working within social housing, planned works or maintenance environments preferred.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Ability to work independently and manage multiple priorities.
What's on Offer?
- Immediate start available.
- Monday to Friday working hours.
- Opportunity to gain experience on a live social housing contract.
- Supportive team environment.
- Competitive rates available depending on experience.
If you are interested in this opportunity, please apply with your up-to-date CV, mobile number and salary/rate expectations.
Resident Liaison Officer in Kingston upon Hull employer: Think Recruitment
Join a dynamic team at The Crossings in Hull, where we prioritise a supportive work culture and foster strong relationships with residents. As a Resident Liaison Officer, you'll benefit from competitive rates, Monday to Friday hours, and the chance to gain invaluable experience in the social housing sector, all while contributing to meaningful community projects.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Kingston upon Hull
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Think Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Think Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison Officer in Kingston upon Hull
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Think Recruitment.
How to prepare for a job interview at Think Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Think Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Think Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
