Resident Liaison Officer 📍 Gloucester 💰 £33,000 + Car Allowance We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned externals programme across Gloucester. This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works. The Role Act as the main point of contact for residents before, during and after works. Build positive relationships with tenants, addressing any questions or concerns. Arrange and attend resident meetings and property visits. Keep residents updated on programme schedules and any changes. Work closely with site teams to minimise disruption and ensure a positive customer experience. Resolve complaints professionally and escalate issues where necessary. Maintain accurate records and complete all relevant administration. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Confident using Microsoft Office and maintaining accurate records. Full UK driving licence. What's on Offer Salary of £33,000 Car allowance Opportunity to join a reputable contractor delivering planned maintenance works. Supportive team environment with ongoing opportunities for development.If you have a passion for delivering excellent customer service and enjoy working closely with residents to ensure a smooth refurbishment process, we'd love to hear from you
Resident Liaison Officer in Gloucester employer: Think Recruitment
Join a dynamic team in St Albans as a Fire Stopper, where your skills will be valued and nurtured in a supportive work environment. We offer competitive pay, opportunities for professional development, and a culture that prioritises safety and teamwork. With access to the latest tools and materials, you'll be empowered to excel in your role while contributing to meaningful projects that enhance community safety.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Gloucester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Think Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Think Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Think Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
