At a Glance
- Tasks: Support customers and teams to ensure compliance inspections and improvement works are completed.
- Company: Prestigious Birmingham-based housing association focused on customer safety.
- Benefits: £18 per hour, 37 hours a week, for 3 months of work.
- Other info: Opportunity for continuous improvement and professional growth in a supportive environment.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Customer-facing experience, strong communication skills, and a willingness to travel.
The predicted salary is between 30000 - 40000 £ per year.
I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business.
You will receive:
- £18 P/H
- 3 months worth of work (covering long term sickness)
- 37 hours a week
The successful candidate will be responsible for:
- Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes
- Managing complaints and finding resolutions working with customers and contractors
- Putting into actions lessons learnt from previous feedback to ensure continuous improvement
You will need:
- Experience in a customer facing role with strong face to face and telephone skills
- You must have your own vehicle and be willing to travel daily around Birmingham, Coventry and Worcester
- Data Entry
- Social Housing experience (desirable but not essential)
- Compliance and building safety experience (desirable but not essential)
If you are looking to take the leap into a new and exciting role, get in touch with Jack!
Compliance Tenant Liaison Officer employer: Think Recruitment
North Northamptonshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a focus on delivering high-quality services, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the community. Working in North Northamptonshire provides a unique advantage of being part of a dedicated team committed to safety and compliance in a vibrant local environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or join local groups related to compliance and tenant liaison. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the housing association's values and recent projects. Tailor your answers to show how your experience aligns with their mission, especially around customer service and compliance.
✨Tip Number 3
Practice your communication skills! Since this role involves managing complaints and working with customers, role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Compliance Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Compliance Tenant Liaison Officer role. Highlight any customer-facing experience and relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves managing complaints and working with customers, make sure to demonstrate your strong communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Think Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Compliance Tenant Liaison Officer. Familiarise yourself with compliance inspections, customer service best practices, and how to manage complaints effectively. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves working closely with customers and teams, be prepared to demonstrate your strong face-to-face and telephone skills. Think of examples from your past experiences where you successfully resolved issues or communicated important information clearly.
✨Be Ready to Discuss Continuous Improvement
The job mentions putting actions into place based on feedback. Come prepared with examples of how you've used feedback to improve processes or services in previous roles. This shows that you’re proactive and committed to delivering high-quality service.
✨Plan Your Travel Logistics
Since you'll need to travel around Birmingham, Coventry, and Worcester, think about how you'll manage this. Mention your own vehicle and any relevant experience you have with travelling for work. This will reassure them that you can handle the mobility aspect of the job without any issues.
