Housing Options Officer - Solihull in Coleshill

Housing Options Officer Pay: £28.00 per hour Job Type: Temporary, minimum 3 months Working Arrangement: Hybrid - 3 days working from home Driving Licence: Essential Job Overview We are seeking an experienced and proactive Housing Options Officer to join an award-winning Housing Association on a temporary basis for an initial period of at least 3 months. The successful candidate will provide housing advice and assistance to individuals and families who are homeless, threatened with homelessness, or experiencing housing difficulties. You will work to prevent homelessness, assess housing needs, and identify suitable housing solutions in accordance with relevant legislation and local authority policies. This is an excellent opportunity for a motivated housing professional with strong communication, assessment, and problem-solving skills. Key Responsibilities Provide housing advice, information, and assistance to customers experiencing housing difficulties Assess homelessness applications and housing needs in line with relevant legislation and procedures Work proactively to prevent and relieve homelessness Develop personalised housing plans and agree appropriate actions with customers Assess eligibility, homelessness circumstances, and priority need where applicable Explore alternative housing options, including private rented accommodation, social housing, and supported housing Liaise with landlords, housing providers, support agencies, and other relevant professionals Manage a varied caseload and maintain accurate, up-to-date case records Identify safeguarding concerns and make appropriate referrals where necessary Ensure all cases are managed in line with statutory duties, policies, and service standards Essential Requirements Previous experience working in a Housing Options, Homelessness, or Housing Advice role Knowledge of homelessness legislation and housing-related procedures Experience assessing housing needs and supporting customers facing homelessness Excellent communication, negotiation, and customer service skills Ability to manage a busy caseload and prioritise competing demands Strong organisational skills and attention to detail Ability to work independently and as part of a team A full, valid driving licence Working Arrangements and Benefits £28.00 per hour Temporary assignment for a minimum of 3 months Hybrid working, with 3 days working from home Opportunity to contribute to homelessness prevention and positive housing outcomes How to Apply If you have relevant Housing Options experience and are available for a temporary assignment, we would welcome your application. If you have any questions or would like to contact me directly, please send over your CV to (url removed) INDPS