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- Tasks: Lead a team to deliver top-notch housing management services and ensure tenant satisfaction.
- Company: Reputable Housing Association in the Midlands with a strong community focus.
- Benefits: Competitive hourly rate of £35, flexible working arrangements, and professional growth opportunities.
- Why this job: Make a real difference in people's lives while enhancing your leadership skills.
- Qualifications: Experience in housing management and a solid understanding of social housing legislation.
- Other info: Join a supportive team dedicated to service improvement and customer-focused outcomes.
The predicted salary is between 70000 - 84000 £ per year.
Think Recruitment are working in partnership with a well-established and highly regarded Housing Association in the Midlands who are seeking an experienced Housing Services Manager to join their team on a temporary, ongoing basis.
This is a key leadership role responsible for the effective delivery of housing management services across a diverse patch, ensuring high standards of tenancy management and customer satisfaction.
Key Responsibilities- Lead, manage and support a team delivering frontline housing management services
- Oversee tenancy management including rent arrears, ASB, safeguarding and tenancy sustainment
- Ensure compliance with housing legislation and regulatory standards
- Act as a senior point of escalation for complex cases and complaints
- Drive service improvement, performance management, and customer-focused outcomes
- Proven experience in a Housing Services Manager or similar senior housing management role
- Strong knowledge of social housing legislation and best practice
- Experience managing and developing teams within a housing environment
- Confident in dealing with complex tenancy issues and stakeholder management
If you are an experienced Housing Services Manager looking for your next interim opportunity, we'd love to hear from you.
Housing Services Manager in Birmingham employer: Think Recruitment
Contact Detail:
Think Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your experience aligns with their mission, especially in areas like tenancy management and customer satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and handling complex tenancy issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team.
We think you need these skills to ace Housing Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Services Manager role. Highlight your experience in housing management and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and improved services in previous positions. Let us know what makes you tick!
Showcase Your Knowledge: Demonstrate your understanding of social housing legislation and best practices in your application. We’re looking for someone who knows their stuff, so don’t hold back on sharing your insights and experiences related to tenancy management and compliance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to the right people. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Think Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing legislation and best practices. Familiarise yourself with the key responsibilities of a Housing Services Manager, especially around tenancy management and compliance. This will show that you're not just qualified, but genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and managed teams in the past. Think about specific challenges you've faced and how you overcame them. This will help demonstrate your capability to support and develop a team delivering frontline housing management services.
✨Be Ready for Complex Scenarios
Expect questions about handling complex tenancy issues and stakeholder management. Prepare some scenarios where you’ve dealt with difficult cases or complaints, highlighting your problem-solving skills and customer-focused outcomes. This will illustrate your ability to act as a senior point of escalation.
✨Drive Service Improvement
Think about how you've driven service improvements in previous roles. Be ready to discuss specific initiatives you've implemented that enhanced performance management or customer satisfaction. This will show that you’re proactive and committed to continuous improvement in housing services.
