At a Glance
- Tasks: Be the go-to person for residents during construction projects, keeping them informed and supported.
- Company: Join a dynamic team focused on community engagement in Birmingham's regeneration projects.
- Benefits: Earn £17.00 per hour with potential for permanent role and great work-life balance.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable communication and organisational skills.
- Qualifications: Experience in customer service or resident liaison roles is essential; driving licence required.
Location: Birmingham
Rate: £17.00 per hour
Contract: Temporary - Long Term, with potential for permanent opportunity
Start Date: ASAP
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch)
Driving Licence & Own Vehicle: Essential
We are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham. This is a long-term temporary opportunity with the potential to become permanent for the right candidate.
The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project.
Key Responsibilities
- Act as the main point of contact for residents throughout construction and maintenance works
- Communicate with residents regarding upcoming, ongoing and completed works
- Handle resident queries, concerns and complaints in a professional and timely manner
- Carry out pre- and post-project resident engagement
- Prepare and distribute letters, newsletters and project updates
- Work closely with site teams, contractors and project managers
- Provide support to residents where works cause disruption
- Attend resident meetings and community engagement events
- Maintain accurate records of resident interactions, queries and issues
- Ensure resident feedback is communicated effectively to the wider project team
- Help build and maintain positive relationships between residents, contractors and the project team
About You
The ideal Customer / Resident Liaison Officer will have:
- Previous experience in a customer-facing or resident-facing role
- Ideally, experience within construction, housing, social housing, property or maintenance
- Excellent verbal and written communication skills
- Confidence dealing with complaints, queries and difficult situations
- Strong interpersonal and relationship-building skills
- Excellent organisational skills and attention to detail
- The ability to manage multiple tasks and priorities
- Good working knowledge of Microsoft Word and Excel
- A professional, approachable and empathetic manner
- A proactive and solutions-focused approach
- A full UK driving licence and access to your own vehicle
Previous Job Titles That Could Suit This Role
Candidates with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Housing Officer, Resident Engagement Officer, Community Liaison Officer, Customer Service Officer or Customer Advisor may be suitable for this position. Experience working on social housing, refurbishment, regeneration, planned maintenance or construction projects would be highly advantageous.
If you are an experienced Customer / Resident Liaison Officer looking for a long-term opportunity in Birmingham, we would love to hear from you.
£17.00 per hour | Birmingham | Monday-Friday | Long-Term Temporary | Potential Permanent Opportunity
Please apply with an up-to-date CV and a member of our team will be in touch to discuss the role further.
Customer Liaison Officer in Birmingham employer: Think Recruitment
Join a dynamic team in St Albans as a Fire Stopper, where your skills will be valued and nurtured in a supportive work environment. We offer competitive pay, opportunities for professional development, and a culture that prioritises safety and teamwork. With access to the latest tools and materials, you'll be empowered to excel in your role while contributing to meaningful projects that enhance community safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Think Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Think Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Think Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Think Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Think Recruitment!
How to prepare for a job interview at Think Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
