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Technical Support Engineer - Fire & Security
£35,000 - £40,000 DOE | 7:00am - 4:00pm | Permanent
Think Recruitment are working with a well-established specialist fire protection business that manufactures and installs fire doors, to recruit a Technical Support Engineer to join their growing team.
This is an excellent opportunity for someone with a fire safety and technical background, particularly experience with Fire Risk Assessments (FRA), electrical systems and fire alarm systems, who is looking to take their career into a varied technical support role.
The successful candidate will provide technical, operational, and administrative support across the company's installation, servicing, commissioning, and aftercare functions.
You will act as a key point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard.
The Role
As a Technical Support Engineer, your responsibilities will include:
- Acting as the first point of contact for technical and engineering support queries.
- Providing technical guidance to engineers, Project Managers, and customers.
- Supporting the diagnosis and resolution of technical faults.
- Reviewing and interpreting Fire Risk Assessments (FRA) and associated technical information.
- Providing support relating to fire alarm systems and electrical installations.
- Assisting with the identification of parts, components, and replacement requirements.
- Supporting engineers with technical queries during installation, servicing, commissioning, and aftercare.
- Escalating complex technical issues to senior engineering teams where required.
- Supporting the planning and coordination of service activities.
- Maintaining accurate technical records, databases, and documentation.
- Reviewing service reports and technical information for accuracy and completeness.
- Supporting compliance and quality assurance activities.
- Assisting with technical investigations, defects, customer concerns, and non-conformances. xgikmsk
- Responding to customer technical queries in a professional and timely manner.
- Assistin Please click on the apply button to read the full job description
Technical Support Engineer - Fire & Security in Bexley employer: Think Recruitment
Join a dynamic team in St Albans as a Fire Stopper, where your skills will be valued and nurtured in a supportive work environment. We offer competitive pay, opportunities for professional development, and a culture that prioritises safety and teamwork. With access to the latest tools and materials, you'll be empowered to excel in your role while contributing to meaningful projects that enhance community safety.
