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For Companies At a Glance
- Tasks: Coordinate housing repairs and manage emergency callouts in a fast-paced environment.
- Company: Reputable Housing Association dedicated to quality service and community impact.
- Benefits: Competitive salary, permanent role, free onsite parking, and a supportive team culture.
- Why this job: Make a real difference in customers' homes and communities every day.
- Qualifications: Experience in planning or scheduling within housing repairs and strong communication skills.
- Other info: Join a trusted team with opportunities for growth and development.
A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region. This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.
The Role
As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service. You will be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.
Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: £31,140 per annum
Contract: Permanent | Full Time
Closing Date: 10 February 2026
Key Responsibilities
- Deliver a customer-first approach in all planning, scheduling, and communications
- Manage in-day and real-time scheduling, resolving issues to prevent service disruption
- Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
- Act as the central point of contact between customers, operatives, and the call centre
- Provide scheduling, coordination, and administrative support to a mobile workforce
- Maintain workflow efficiency while keeping customers informed
- Support continuous improvement and identify opportunities to improve service delivery
About You
- Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
- Experience handling reactive repairs and emergency scheduling
- Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
- Strong organisational skills with the ability to manage multiple and changing priorities
- Excellent communication and customer service skills
- Proactive, adaptable, and solution-focused
- GCSEs in English and Maths (or equivalent)
- Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)
Whats On Offer
- Permanent, full-time position
- Salary of £31,140 per annum
- Worcester-based office with free onsite parking
- Opportunity to work for a respected Housing Association
- A role that makes a real impact on customers' homes and communities
About Us
Be a part of a growing and trusted property maintenance housing association. We’re committed to Keeping the Promise to our customers by delivering high-quality repairs through skilled and dedicated teams.
If you’re interested feel free to send your CV to Adam Tooley or call 0121 274 5610.
Repairs Scheduler in Worcester employer: Think PS
Contact Detail:
Think PS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler in Worcester
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and customer service. Think of examples from your past experiences that highlight your skills in managing multiple priorities and handling emergencies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Repairs Scheduler in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs scheduling and property maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Organisational Skills: Since this role involves juggling multiple tasks, give us examples of how you've successfully managed priorities in the past. We want to know how you keep things running smoothly, especially in a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and get you on our radar quickly!
How to prepare for a job interview at Think PS
✨Know Your Stuff
Before the interview, brush up on your experience with scheduling and coordinating repairs. Be ready to share specific examples of how you've handled emergency situations or managed multiple priorities in a fast-paced environment.
✨Show Off Your Communication Skills
Since this role involves being the central point of contact, practice articulating how you would communicate effectively with customers and operatives. Think about scenarios where clear communication made a difference in service delivery.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss times when you've had to think on your feet. Highlight your proactive approach to resolving issues and how you’ve improved processes in previous roles. This will show that you're adaptable and solution-focused.
✨Familiarise Yourself with Relevant Systems
If you have experience with scheduling or workforce management systems like DRS or Open Housing, make sure to mention it. If not, do a bit of research to understand how these systems work, as it shows your willingness to learn and adapt.
