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For Companies At a Glance
- Tasks: Coordinate housing repairs and manage emergency callouts in a fast-paced environment.
- Company: Reputable Housing Association dedicated to high-quality service.
- Benefits: Competitive salary, free onsite parking, and a permanent full-time role.
- Why this job: Make a real impact on customers' homes and communities every day.
- Qualifications: Experience in planning or scheduling within housing repairs and strong organisational skills.
- Other info: Join a trusted team committed to delivering excellent service.
The predicted salary is between 26000 - 37000 £ per year.
Repairs & Maintenance Planner / Scheduler Required for a Reputable Housing Association (Worcester Region)
A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region. This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.
The Role
As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service. You will be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.
Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: £31,140 per annum
Contract: Permanent | Full Time
Closing Date: 10 February 2026
Key Responsibilities
- Deliver a customer-first approach in all planning, scheduling, and communications
- Manage in-day and real-time scheduling, resolving issues to prevent service disruption
- Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
- Act as the central point of contact between customers, operatives, and the call centre
- Provide scheduling, coordination, and administrative support to a mobile workforce
- Maintain workflow efficiency while keeping customers informed
- Support continuous improvement and identify opportunities to improve service delivery
About You
- Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
- Experience handling reactive repairs and emergency scheduling
- Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
- Strong organisational skills with the ability to manage multiple and changing priorities
- Excellent communication and customer service skills
- Proactive, adaptable, and solution-focused
- GCSEs in English and Maths (or equivalent)
- Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)
What's On Offer
- Permanent, full-time position
- Salary of £31,140 per annum
- Worcester-based office with free onsite parking
- Opportunity to work for a respected Housing Association
- A role that makes a real impact on customers' homes and communities
About Us
Be a part of a growing and trusted property maintenance housing association. We’re committed to Keeping the Promise to our customers by delivering high-quality repairs through skilled and dedicated teams.
If you’re interested feel free to send your CV to Adam Tooley or call 0121 274 5610.
Repairs Scheduler in Redditch employer: Think PS
Contact Detail:
Think PS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing repairs and maintenance sector. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. Think about real-life scenarios where you've successfully managed emergencies or coordinated repairs. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV ready and let’s make that connection!
We think you need these skills to ace Repairs Scheduler in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs scheduling and property maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Organisational Skills: Since this role involves juggling multiple tasks, make sure to mention any tools or systems you’ve used for scheduling. We’re keen to know how you keep everything running smoothly, especially in a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Think PS
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance. Familiarise yourself with common issues, emergency protocols, and the specific systems mentioned in the job description, like DRS or Open Housing. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple priorities or coordinated urgent repairs. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Customer Service is Key
Since this role is all about delivering a customer-first approach, think of instances where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations calmly and efficiently, especially during emergencies.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
