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- Tasks: Lead a team of Housing Officers to manage tenancies and neighbourhoods effectively.
- Company: Join a dynamic social housing organisation committed to community well-being.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in local communities while developing your leadership skills.
- Qualifications: Experience in social housing management and strong people leadership skills required.
- Other info: This role includes a Basic DBS check and offers a flexible work environment.
The predicted salary is between 31200 - 52000 £ per year.
Location: Hybrid - Home, Office & Patch Based - Coventry
Contract Type: Full-time, 6-month Fixed-Term Contract
Salary: Up to £52,000 (pro rata)
Start Date: ASAP
Are you a confident leader in social housing looking for your next challenge? We are looking for a proactive and experienced Neighbourhood Team Leader to oversee a team of 7 Housing Officers and lead the delivery of exceptional neighbourhood and tenancy management services. This is a hybrid role with a balance of home working, patch-based work, and time in the office offering both flexibility and the opportunity to stay connected with your team and communities.
About the Role:
- Lead, motivate and develop a team of Housing Officers to deliver tenancy and estate management services.
- Oversee complex tenancy issues, ASB cases, safeguarding concerns, and breaches of tenancy.
- Ensure high standards of customer service, ensuring tenancies are sustained and neighbourhoods are safe and well-maintained.
- Collaborate with internal teams (Assets, Repairs, Building Safety) and external agencies (e.g. police, support organisations).
- Monitor performance and KPIs, drive service improvements, and support continuous development.
- Provide 1:1s, performance reviews, and recruit/induct new team members as needed.
What We’re Looking For:
- Proven management experience in social housing, with a background in tenancy and estate services.
- Strong people leadership skills with the ability to coach, support and drive high-performing teams.
- Confident in handling ASB, safeguarding, enforcement, and neighbourhood planning.
- Ability to build positive working relationships with residents, partners, and colleagues.
- Excellent communication, problem-solving and decision-making skills.
- Full UK driving licence (travel across patches will be required).
Additional Requirements:
This role requires a Basic DBS check.
If you’re passionate about delivering excellent housing services and ready to lead a dedicated neighbourhood team, we’d love to hear from you. Apply now to make a difference in local communities!
Contact Detail:
Think PS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbour Hood Team Leader in Coventry
✨Tip Number 1
Familiarise yourself with the local community in Coventry. Understanding the specific challenges and needs of the neighbourhoods you'll be working in will help you demonstrate your commitment to improving local services during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully motivated a team or resolved conflicts, as these will be key points of interest for the hiring managers.
✨Tip Number 4
Research the latest trends and best practices in tenancy and estate management. Being knowledgeable about current issues in social housing will show your passion for the role and your readiness to implement effective solutions.
We think you need these skills to ace Neighbour Hood Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience in social housing. Focus on your leadership skills, particularly in tenancy and estate services, and include specific examples of how you've motivated teams and handled complex issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent housing services. Mention your experience with ASB, safeguarding, and building positive relationships with residents and partners. Be sure to explain why you're excited about this specific role in Coventry.
Highlight Relevant Skills: When filling out your application, emphasise your communication, problem-solving, and decision-making skills. These are crucial for the Neighbourhood Team Leader position, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a leadership role.
How to prepare for a job interview at Think PS
✨Showcase Your Leadership Skills
As a Neighbourhood Team Leader, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've handled complex tenancy issues or ASB cases. Highlight your decision-making process and how you ensured positive outcomes for residents.
✨Emphasise Collaboration Experience
This role involves working with various internal teams and external agencies. Share experiences that illustrate your ability to build relationships and collaborate effectively with different stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life scenarios in neighbourhood management. Think about how you would handle safeguarding concerns or breaches of tenancy, and articulate your approach clearly.
