Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global strategy for Professional Services Support and enhance customer service with AI.
- Company: Leading technology firm in Reading known for innovation and collaboration.
- Benefits: Hybrid working model, numerous perks, and a focus on professional growth.
- Why this job: Shape the future of customer support and drive innovation in a dynamic environment.
- Qualifications: 8+ years in customer support leadership and experience with Salesforce ServiceCloud.
- Other info: Opportunity to optimise processes and make a significant impact globally.
The predicted salary is between 48000 - 72000 £ per year.
A leading technology firm in Reading is seeking a Director of Services (Support) to shape and lead the global strategy for Professional Services Support. The role involves optimizing global support processes and enhancing customer service through AI and automation.
Candidates should have 8+ years of experience in customer support leadership, a strong background in process optimization, and Salesforce ServiceCloud experience.
The firm values collaboration and innovation, offering a hybrid working model and numerous perks.
Global Director, Service Excellence & AI Enablement in Reading employer: think project! GmbH
Contact Detail:
think project! GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director, Service Excellence & AI Enablement in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support or AI. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in process optimisation and customer service leadership. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and news sources about AI and customer support. This knowledge will not only impress interviewers but also help you engage in meaningful conversations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm for the position and gives you a better chance of getting noticed.
We think you need these skills to ace Global Director, Service Excellence & AI Enablement in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support leadership and process optimisation. We want to see how your background aligns with the role, so don’t be shy about showcasing your Salesforce ServiceCloud experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer service through AI and automation. We love seeing candidates who can connect their vision with our goals.
Showcase Collaboration Skills: Since we value collaboration, make sure to include examples of how you've worked effectively in teams. Highlight any innovative projects you've led or contributed to that improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at think project! GmbH
✨Know Your Stuff
Make sure you brush up on your knowledge of customer support leadership and process optimisation. Be ready to discuss your experience with Salesforce ServiceCloud, as this will likely come up in the conversation.
✨Showcase Your AI Savvy
Since the role focuses on enhancing customer service through AI and automation, prepare examples of how you've successfully implemented these technologies in previous roles. This will demonstrate your ability to innovate and lead in this area.
✨Emphasise Collaboration
The firm values collaboration, so be prepared to share stories about how you've worked effectively with teams in the past. Highlight any cross-functional projects you've led or participated in to show that you're a team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for service excellence and how they plan to leverage AI. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.