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- Tasks: Lead a global team to enhance customer service and drive process improvements.
- Company: Join a leading technology company focused on innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Shape customer-focused strategies and make a real impact in service excellence.
- Qualifications: 8+ years in customer service leadership and expertise in AI-driven solutions.
- Other info: Full-time role based in Reading, UK with a collaborative culture.
The predicted salary is between 60000 - 84000 £ per year.
A global technology company is seeking a Director of Service Support to lead its Professional Services Support organization. The role involves shaping a customer-focused strategy and driving process improvements, particularly within Salesforce ServiceCloud.
Candidates should have over 8 years of experience in customer service leadership, strong skills in process design, and a background in AI-driven service solutions. Excellent communication in English is required, and knowledge of additional European languages is advantageous. The role is full-time based in Reading, UK.
Global Director of Service & Support Excellence in Reading employer: think project! GmbH
Contact Detail:
think project! GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director of Service & Support Excellence in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer-focused strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in process design and AI-driven solutions during interviews. Bring examples of past successes to the table, and don’t be shy about discussing how you can drive improvements in their Salesforce ServiceCloud environment.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Global Director of Service & Support Excellence in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your customer service leadership experience and any relevant work with Salesforce ServiceCloud to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Global Director of Service & Support Excellence role. Share your vision for customer-focused strategies and how your background in AI-driven solutions can benefit us.
Showcase Your Communication Skills: Since excellent communication in English is a must, ensure your application is clear and concise. If you speak any additional European languages, don’t forget to mention them – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at think project! GmbH
✨Know Your Stuff
Make sure you brush up on your knowledge of Salesforce ServiceCloud and AI-driven service solutions. Be ready to discuss how you've used these tools in your previous roles, as well as any process improvements you've implemented.
✨Customer-Centric Mindset
Since the role is all about shaping a customer-focused strategy, think of specific examples where you've enhanced customer service. Prepare to share stories that highlight your leadership in customer service and how it positively impacted the organisation.
✨Communication is Key
With excellent communication in English being a must, practice articulating your thoughts clearly and confidently. If you speak any additional European languages, don’t hesitate to mention them during the interview; it could give you an edge!
✨Show Your Leadership Skills
As a Director, you'll need to demonstrate strong leadership capabilities. Prepare to discuss your experience in leading teams, driving process improvements, and how you motivate others to achieve excellence in service support.
