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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and order processing.
- Company: Join a thriving company in Aston with a supportive culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for those who love helping others and want to develop their skills.
- Qualifications: Good computer skills and attention to detail are essential.
- Other info: This role is ideal for high school and college students looking for experience.
Think Office Recruitment is currently recruiting for an Order and Payment Coordinator to join a successful and growing company based in Aston. The role offers variety and development in a positive and supportive culture . JOB SPECIFICATION To deliver exceptional customer service by addressing enquiries, resolving issues, and supporting the daily operations of the customer service department. The role involves acting as the first point of contact for customers and sales representatives, ensuring their needs are met promptly and professionally. KEY RESPONSIBILITIES * Handle enquiries through multiple channels including telephone and email. * Provide accurate information about products and services * Guiding customers (surgeons) and employees through processes * Accurately processing orders and invoicing customers * Setting up new customers * Maintaining customer databases * Chase outstanding invoices, fulfilling any requests to aid swift payment * Provide monthly account statements * Coordinating with other departments e.g logistics and sales * Reporting MI data KEY SKILLS and COMPETENCIES Good computer skills with knowledge of Microsoft word Excel and Outlook Be thorough and understand importance of accuracy Excellent attention to detail Proficient with numbers Desire to learn and develop both independently and as part of a team Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Think Office Recruitment Ltd to contact you and retain your details
Order and Payment Coodinator employer: Think Office Recruitment
Contact Detail:
Think Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order and Payment Coodinator
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the company. This knowledge will help you provide accurate information to customers and demonstrate your commitment to exceptional customer service during the interview.
✨Tip Number 2
Practice handling customer inquiries through various channels, such as phone and email. Role-playing different scenarios can prepare you for the fast-paced environment of the Order and Payment Coordinator position.
✨Tip Number 3
Brush up on your Microsoft Excel skills, especially in data management and reporting. Being proficient with numbers and understanding how to create reports will set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing examples of how you've successfully managed customer databases or processed orders accurately in previous roles. This will highlight your thoroughness and reliability.
We think you need these skills to ace Order and Payment Coodinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Order and Payment Coordinator position. Highlight key responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience and skills that match the job requirements. Focus on your customer service experience, attention to detail, and proficiency with Microsoft Office tools.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or processed orders in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Think Office Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and maintaining databases, discuss your methods for ensuring precision in your work. You might mention tools or techniques you use to double-check your work.
✨Familiarize Yourself with Relevant Software
Brush up on your knowledge of Microsoft Word, Excel, and Outlook, as these are key tools for the position. Be ready to discuss how you've used these programs in previous roles, especially in relation to order processing and data management.
✨Express Your Willingness to Learn
The job description mentions a desire for personal development. Share your enthusiasm for learning new skills and how you plan to grow within the company. This shows that you're not just looking for a job, but a career.
