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- Tasks: Lead talent recruitment, performance management, and team engagement initiatives.
- Company: Think Jam is a creative marketing agency with 20 years of experience in entertainment campaigns.
- Benefits: Enjoy remote work, 28 days holiday, birthday leave, and a competitive parental leave package.
- Why this job: Join a dynamic team focused on culture, innovation, and employee wellbeing in a fun environment.
- Qualifications: 5+ years in HR, strong focus on culture, ideally in a marketing agency.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the HR & Operations Manager role at Think Jam
Join to apply for the HR & Operations Manager role at Think Jam
A creative marketing agency for the Entertainment Age. Over the past 20 years, we’ve created more than 10,000 campaigns for the world\’s best storytellers and most loved entertainment franchises. With teams centered around Los Angeles and London, we bring marketing, content, and media expertise to every project — independent, major, brand, or franchise. The future belongs to those who entertain.
We are growing at a rapid pace and are looking for an HR & Operations Manager to join us and help drive our world-class team to new heights of performance, delivery and wellbeing.
Position Overview:
We are looking for a proactive and experienced professional, focused on talent, culture, and team operations.
Your goal will be to own and improve all aspects of our people and culture strategy. You will help us recruit and retain the best talent, elevate the performance of our teams, implement efficient and effective back office processes, and create an ambitious, supportive, nurturing and fun environment that allows our staff and business to thrive. You will be a key part of the glue that holds our teams together.
You will be dynamic, forward thinking, innovative, open-minded, and interested in exploring new ways of working. Reporting to the COO as a leader in our Operations team and supported by one direct report, you will be a key driver of change and wellbeing.
This is a remote position working with teams in the UK and US.
Responsibilities will include:
TALENT
Recruitment: Driving and implementing our active recruitment and proactive talent pool strategies, including:
- Creation, posting and monitoring of innovative and inspiring adverts and job specs for open and speculative roles
- Management of recruitment processes including assessments and interviews, offers, and onboarding
- Review of resumes and shortlisting of applicants
- Engagement of specialist 3rd party recruiters where required
Performance: Talent management to ensure the highest levels of performance, engagement, and career progression, including:
- Advising on and implementing best practices in employee performance management
- Managing the ongoing processes of goal setting, employee review, and feedback to ensuring all staff reach their career development objectives
- Working with leaders in the business to help them develop high-performing teams
- Recommending training as required to support skills development in response to business needs
ENGAGEMENT & WELFARE
Onboarding & Nurturing: Onboarding new joiners and supporting the integration of all staff into our teams and culture, including:
- Meeting all new staff 1-1 and taking them through our structure, products, values and people
- Supporting staff with the challenges to engagement and welfare posed by remote work
- Mentoring and coaching junior staff to support their professional development and integrate them into our culture
Culture & Wellbeing: Develop and drive culture, wellbeing, and staff engagement initiatives,including:
- Live and lead on our values, preserving and encouraging the unique culture of the business
- Developing and implementing a strategy for employee wellbeing and engagement
- Work with volunteers in the business to plan online and offline events and initiatives to drive engagement and team morale
- Oversee the purchasing and delivery of staff gifts and organising of staff parties
OPERATIONS
Human Resources: In addition to the broader role of elevating the performance and engagement of our staff, manage the day-to-day HR operations of the business, including:
- Maintaining personnel files and records
- Maintaining staff handbooks and policies and updating them in response to changes in employment laws
- Handling day-to-day employment related queries from staff, and communicating important updates to our teams
- Dealing with any issues that arise from staff, formally or informally, in line with best practices and employment law, including taking appropriate advice from advisers as necessary
- Supporting staff with their visa and immigration requirements
- Advising on and dealing with formal HR matters including grievances, performance or disciplinary issues, complaints, terminations and claims, should they arise
IT: Work with our outsourced IT provider and manage their activities, including:
- Ensure smooth operation of the IT joiner/leaver process and facilitate staff IT equipment and software needs
- Support the COO and IT team in ensuring that our technology suite meets the needs of the business
- Facilitate roll-outs of new systems and processes to our teams
Logistics: Supporting teams in the business as needed with purchasing and logistical needs in the course of paid client work or business development initiatives
Required Skills & Experience:
- 5+ years’ experience in Human Resources, with a strong focus on culture and ideally in an environment where positive culture is fundamental.
- Experience within a marketing agency environment is desirable
- Exceptional interpersonal skills, with strong attention to detail.
- Hard-working, self-motivated, with the ability to work autonomously within a fast-paced, high-energy business.
Other Information
Think Jam is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We actively encourage people from all walks of life, including those from historically marginalized groups and non-traditional backgrounds to apply.
We strive to create a great environment and an opportunity to work with an excellent team of people.
- 28 days holiday per year
- Plus bank holidays, time off for birthdays, cultural/religious holidays, and charity work
- Competitive parental leave package
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Human Resources and Administrative
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Industries
Advertising Services and Marketing Services
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HR & Operations Manager employer: Think Jam
Contact Detail:
Think Jam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Operations Manager
✨Tip Number 1
Familiarise yourself with the unique culture of Think Jam. Research their past campaigns and understand their values, as this will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Think Jam on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the HR & Operations Manager role.
✨Tip Number 3
Prepare to discuss innovative strategies for talent management and employee engagement. Think Jam is looking for someone dynamic and forward-thinking, so showcasing your creative ideas will set you apart.
✨Tip Number 4
Be ready to demonstrate your experience in managing remote teams effectively. Given that this is a remote position, highlighting your skills in fostering team cohesion and wellbeing in a virtual environment will be crucial.
We think you need these skills to ace HR & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and operations, particularly in a marketing agency environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for talent management and culture development. Mention specific examples of how you've improved team performance or engagement in previous roles.
Showcase Your Interpersonal Skills: In your application, emphasise your exceptional interpersonal skills. Provide examples of how you've successfully managed relationships and resolved conflicts in a professional setting.
Highlight Remote Work Experience: Since this is a remote position, mention any previous experience you have working remotely. Discuss how you maintained team engagement and productivity in a virtual environment.
How to prepare for a job interview at Think Jam
✨Show Your Passion for Culture
As an HR & Operations Manager, you'll be pivotal in shaping the company culture. Be prepared to discuss your views on fostering a positive work environment and share examples of how you've successfully implemented cultural initiatives in previous roles.
✨Demonstrate Your Recruitment Expertise
Think Jam is looking for someone who can drive recruitment strategies. Highlight your experience with innovative recruitment methods, including how you've engaged talent pools and managed the hiring process effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in HR, such as managing performance issues or enhancing employee engagement, and be ready to explain your approach and outcomes.
✨Emphasise Your Remote Work Experience
Since this role involves working with teams across different locations, share your experiences with remote team management. Discuss how you've maintained engagement and communication in a virtual environment, which is crucial for this position.
