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- Tasks: Support iOS devices, diagnose issues, and guide customers on Apple products.
- Company: Join a dynamic team focused on enhancing Apple device support.
- Benefits: Enjoy hybrid working options and a collaborative work environment.
- Why this job: Be part of a tech-savvy culture while making a real impact on customer experience.
- Qualifications: 3+ years in technical support with JAMF and strong iOS knowledge required.
- Other info: Immediate interviews available for quick starters in Cambridge.
The predicted salary is between 36000 - 60000 £ per year.
My client is urgently looking for a JAMF Technical Support Engineer to support iOS devices. You will have 3+ years in a technical support role, with experience in JAMF and managing Apple iOS devices.
You will have a strong understanding of iOS devices and the Apple ecosystem, providing support to customers with issues related to Apple iOS devices, including iPhones and iPads. Experience in diagnosing and resolving software and hardware problems efficiently is required.
You will provide guidance on software updates, app installations, and device settings, work with other teams to resolve complex issues, improve support processes, and educate customers on the features and benefits of Apple products and services.
If this looks of interest, then please send your CV now and call for more information as my client is looking to interview ASAP for someone to start quickly. This role is based in Cambridge with hybrid working an option.
JAMF Support Engineer - iOS, Apple, IPAD, Iphone employer: Think IT Resources Limited
Contact Detail:
Think IT Resources Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JAMF Support Engineer - iOS, Apple, IPAD, Iphone
✨Tip Number 1
Familiarise yourself with the latest updates and features of iOS devices. Being well-versed in the current Apple ecosystem will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the JAMF and Apple support community. Engaging with others in the field can provide valuable insights and may even lead to job referrals, increasing your chances of landing the role.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to iOS devices. Demonstrating your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase any relevant certifications or training in JAMF or Apple products. Highlighting your qualifications can help establish your expertise and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace JAMF Support Engineer - iOS, Apple, IPAD, Iphone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with JAMF and managing Apple iOS devices. Include specific examples of how you've diagnosed and resolved issues, as well as any relevant certifications or training.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 3+ years of technical support experience and how it aligns with the job requirements. Be sure to include your understanding of the Apple ecosystem and your ability to educate customers.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving skills, particularly in diagnosing and resolving software and hardware issues. This will show the employer that you can handle the challenges of the role effectively.
Follow Up: After submitting your application, consider following up with a polite email expressing your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Think IT Resources Limited
✨Show Your Technical Expertise
Make sure to highlight your experience with JAMF and managing Apple iOS devices. Be prepared to discuss specific scenarios where you diagnosed and resolved issues, as this will demonstrate your technical skills and problem-solving abilities.
✨Understand the Apple Ecosystem
Familiarise yourself with the latest features and updates in the Apple ecosystem. Being able to discuss these in the interview will show that you are passionate about Apple products and can provide valuable insights to customers.
✨Prepare for Customer Scenarios
Think of common customer issues related to iPhones and iPads and how you would address them. This could include software updates or app installations. Practising these scenarios will help you articulate your support process during the interview.
✨Emphasise Team Collaboration
Since the role involves working with other teams to resolve complex issues, be ready to share examples of how you've successfully collaborated in the past. Highlighting your teamwork skills will show that you can contribute positively to the company's support processes.
