At a Glance
- Tasks: Manage customer enquiries and deliver top-notch service while maximising sales.
- Company: Join a dynamic team in the hire industry with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities to learn and grow in your career.
- Why this job: Be part of a team that values customer relationships and drives business success.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Manage inbound enquiries via phone and email, delivering outstanding customer service
- Follow structured sales processes to maximise conversion from enquiry to order
- Proactively follow up quotations and identify opportunities to secure business
- Make outbound calls to gather feedback and re-engage dormant opportunities
- Prepare quotations, hire agreements, and contracts aligned to customer requirements
- Source equipment via approved suppliers while maintaining margins and profitability
- Coordinate with operations to ensure equipment and transport availability
- Maintain clear communication across internal teams to deliver a “right first time” service
- Build and maintain strong relationships with new and existing customers
Key Requirements
- Strong commercial mindset with a focus on revenue generation
- Customer-focused and proactive approach
- Experience handling inbound and outbound calls
- Excellent communication and telephone skills
- Hire industry experience
Core Competencies
- Customer Focus – managing the full customer journey from enquiry to delivery
- Teamwork – collaborating effectively across departments
- Integrity
Hire Controller employer: Think Hire
As a Hire Controller at our company, you will thrive in a dynamic and supportive work environment that prioritises outstanding customer service and teamwork. We offer competitive benefits, opportunities for professional growth, and a culture that values integrity and collaboration, all set in a vibrant location that fosters both personal and career development. Join us to be part of a team that is dedicated to delivering exceptional service while building lasting relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, make sure you're comfortable talking about your experience and how it relates to their needs. Role-play with a friend if you need to!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your interest and keeping you top of mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to leverage our website! We’ve got loads of resources and tips that can help you nail that interview and land the job. Check it out and get ahead of the competition!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've managed inquiries and built relationships with customers, so share specific examples that demonstrate your proactive approach.
Tailor Your Application:When applying, take the time to align your skills and experiences with the key responsibilities listed in the job description. We love it when candidates show us they understand what we're looking for and how they can contribute to our team.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Think Hire
✨Know Your Stuff
Make sure you understand the hire industry inside out. Brush up on common equipment types, rental processes, and key suppliers. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Prepare to demonstrate how you've successfully handled inbound and outbound calls in the past. Use examples that highlight your ability to build relationships and provide excellent service.
✨Be Proactive
The job requires a proactive approach, so come prepared with ideas on how to follow up on enquiries and re-engage dormant opportunities. Think about strategies you've used before and be ready to discuss how you can apply them in this role.
✨Team Player Mindset
Collaboration is key in this position. Be ready to talk about how you've worked effectively with other departments in previous roles. Highlight any experiences where teamwork led to successful outcomes, especially in delivering a 'right first time' service.
