At a Glance
- Tasks: Drive customer success and enhance software adoption through training and collaboration.
- Company: Join think-cell, a dynamic software company based in Berlin with a global presence.
- Benefits: Enjoy a flexible work environment with 3 days in the London office and 2 remote days.
- Other info: Diverse team culture that values creativity, collaboration, and personal growth.
- Why this job: Be part of an innovative team shaping the future of productivity software.
- Qualifications: 2+ years in Customer Enablement or Account Management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- Overview
- Customer Enablement Specialist
- Join Our Innovative Team at think-cell Software
- Our
Story: At think-cell, we create powerful software solutions that help professionals be more efficient and productive.
Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease.
Our dynamic, international team values creativity, collaboration, and technical excellence.
Responsibilities
- Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
- Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
- Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
- Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
Qualifications
- 2+ years in Customer Enablement, Customer Success or Account Management, preferably in Saa S.
- Professional proficiency in English (C2 level or equivalent).
- Proven track record in creating and delivering training programs.
- Excellent written and verbal communication skills.
- Proven ability to analyze feedback and drive actionable results.
- Willingness to work on-site in our London office 3 days per week, with 2 remote days.
Our Values
Forward Thinking : We embrace change and challenge the status quo.
Ownership : We take pride in our work and learn from our mistakes.
Unified Team : We foster collaboration, respect, and integrity.
Strive for Excellence : We set ambitious goals and pursue quality.
Why think-cell
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises.
With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.
think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth.
We encourage applicants from all backgrounds to apply.
Together, we can shape the future of productivity software.
We can’t wait to see what you’ll bring to the team!
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at think-cell Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like think-cell Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Enablement Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to think-cell Software:Your cover letter is your chance to shine! Tell us why you want to work at think-cell Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at think-cell Software!
How to prepare for a job interview at think-cell Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
