To provide efficient, sensitive, and well-organised administrative support to the BLAST (Building lives after stroke team) Support Worker, helping ensure stroke survivors and their families receive timely, coordinated, and person-centred support., 1. Administrative Support
1. Administrative Support
- Manage diaries, appointments, and scheduling for the BLAST Support Worker
- Prepare correspondence, reports, and individual case-related documentation
- Maintain accurate and up-to-date records of service users
- Handle incoming calls, emails, and referrals, responding or directing as appropriate
2. Service User Coordination
- Act as a first point of contact for stroke survivors, carers, and professionals
- Support the referral process, ensuring all required information is collected and recorded
- Arrange & send appointment confirmations, reminders, and follow-up communications
- Maintain confidentiality and handle sensitive information with care
3. Data Management & Reporting
- Input and update data on both internal and external systems and databases in line with funding criteria
- Support monitoring and reporting requirements (e.g., outcomes, activity levels, support plan data)
- Assist with audits and data quality checks
4. Meeting & Event Support
- Arrange meetings, including booking venues, hubs or virtual platforms
- Prepare agendas, take minutes, and track actions
- Support organisation of support groups, awareness events, or training sessions
5. Resource & Information Management
- Maintain supplies of information packs and resources for Stroke survivors
- Ensure materials are up to date and accessible
- Support distribution of information to service users and stakeholders
6. Partnership & Team Support
- Liaise with healthcare professionals, community organisations, and internal teams when required in order to support the BLAST support worker.
- Support communication between the BLAST Support Worker and external partners
- Contribute to a positive, collaborative team environment Empathetic and patient approach when dealing with vulnerable individuals
- Attention to detail and accuracy
- Ability to prioritise workload and work independently
- Flexible and adaptable in a busy environment
- Professional and approachable manner, Commitment to equality, diversity, and inclusion
- Adherence to data protection and confidentiality policies
- Willingness to undertake relevant training
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