At a Glance
- Tasks: Oversee lifecycle governance and ensure structured project progression.
- Company: Join a dynamic team in a collaborative tech environment.
- Benefits: Enjoy 25 days holiday, a pension scheme, and professional development opportunities.
- Other info: Work with industry leaders and enjoy autonomy in your role.
- Why this job: Make a real impact by improving processes and supporting innovative solutions.
- Qualifications: Experience in programme governance or operational risk management is preferred.
The predicted salary is between 36000 - 60000 € per year.
We are hiring a Watchtower Lead to oversee lifecycle governance across all active deployments. This role sits within Customer Success and plays a critical part in ensuring projects progress in a structured, predictable way. You will be responsible for maintaining clear stage gates, ensuring required documentation and approvals are in place, and providing visibility across a growing portfolio of concurrent deployments. As deployment volume increases, this role provides consistency, transparency, and sequencing discipline across the organisation. You will work closely with senior stakeholders to ensure standards are upheld and that progression between stages is evidence-based and clearly documented.
Responsibilities
- Lifecycle Gate Oversight
- Maintain lifecycle gate structure within our deployment platform
- Ensure required documentation and evidence is submitted prior to progression
- Verify authorised sign-off documentation
- Pause progression where readiness criteria are not met
- Maintain a clear and accurate view of gate status across all deployments
- Escalation Governance
- Categorise escalation types and themes
- Track escalation ageing and resolution progress
- Identify systemic patterns or repeat issues
- Surface structural risks to Customer Success leadership
- Ensure escalations are visible, managed, and documented
- Concurrency & Portfolio Visibility
- Maintain a real-time view of all active deployments
- Track lifecycle stage distribution
- Identify bottlenecks or sequencing pressure points
- Provide structured reporting to the VP Customer Success
- Support informed capacity planning discussions
- Process & Audit Development
- Short-term focus: Strengthen evidence submission discipline, ensure documentation completeness and traceability
- Long-term focus: Develop structured audit trails within the lifecycle system, introduce periodic governance reviews, formalise reporting cadence, support continuous improvement of process maturity
- Team Leadership
- Manage an offshore Project Coordinator
- Establish structured governance rhythms across time zones
- Ensure documentation standards are consistent and scalable
Objectives & Success Measures
Success in this role is measured through stability, clarity, and predictability. Key indicators include:
- High lifecycle gate compliance
- Reduction in late-stage rework
- Improved escalation visibility and ageing control
- Clear, accurate portfolio reporting
- Reduced reactive firefighting across deployments
Requirements
We are seeking candidates with experience in one or more of the following:
- Programme governance
- PMO leadership
- Operational risk management
- Quality systems governance
- Manufacturing programme control
- Lean or process transformation environments
Candidates should demonstrate:
- Experience operating within structured delivery frameworks
- Confidence to challenge constructively when standards are not met
- Strong written documentation capability
- Calm, balanced judgement under pressure
- Experience working across functions and time zones
Not Required. You do NOT need:
- Coding capability
- AI engineering expertise
- Sales background
- Site-based technical engineering experience
Governance discipline and structured thinking are more important than technical depth.
Benefits
- 9% pension
- Cycle to work Scheme
- EAP Scheme
- 25 days holiday plus your birthday off
- An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry
- A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change
- Work with an industry disruptive solution which has a massive impact on our clients
- An industry with a lot of ‘white space', selling into organisations that don't currently have a digital solution
- Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers
- Support with training & development to stay ahead of industry trends in technology and operational techniques
Watchtower Lead employer: Thingtrax
As a Watchtower Lead, you will thrive in a collaborative culture that prioritises employee growth and development, offering opportunities to work alongside industry thought leaders. With benefits such as a 9% pension, generous holiday allowance, and a cycle to work scheme, our organisation fosters an environment of support and constructive feedback, empowering you to influence meaningful change while ensuring project success across a dynamic portfolio of deployments.
StudySmarter Expert Advice🤫
We think this is how you could land Watchtower Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to lifecycle governance and project management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your documentation skills! Bring examples of your past work to interviews, especially anything that highlights your ability to maintain clear stage gates and manage evidence submission. This will demonstrate your fit for the Watchtower Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Watchtower Lead
Some tips for your application 🫡
Show Off Your Writing Skills:Since strong written documentation capability is key for the Watchtower Lead role, make sure your application showcases your writing skills. Use clear, concise language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Be Evidence-Based:In your application, highlight your experience with lifecycle governance and evidence submission. Provide specific examples of how you've maintained documentation standards and ensured compliance in previous roles. This will show us that you understand the importance of evidence-based progression.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, like 'escalation governance' and 'portfolio visibility', to align your experience with what we’re looking for. This helps us see how you fit into our vision right away!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Thingtrax
✨Know Your Lifecycle Gates
Familiarise yourself with the lifecycle gate structure mentioned in the job description. Be ready to discuss how you would maintain and oversee these gates, ensuring all documentation is in place before progression. This shows you understand the role's core responsibilities.
✨Showcase Your Documentation Skills
Prepare examples of your strong written documentation capabilities. Bring samples or be ready to discuss past experiences where your documentation ensured clarity and compliance. This will highlight your ability to meet one of the key requirements of the role.
✨Understand Escalation Governance
Brush up on escalation types and how to manage them effectively. Be prepared to talk about how you've tracked escalation progress in previous roles and how you would surface risks to leadership. This demonstrates your proactive approach to governance.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked across different functions or time zones. Be ready to share how you maintained communication and ensured standards were upheld. This will show your ability to thrive in a collaborative environment, which is crucial for this role.
