Remote Watchtower Lead in Belfast

We are hiring a Watchtower Lead to oversee lifecycle governance across all active deployments. This role sits within Customer Success and plays a critical part in ensuring projects progress in a structured, predictable way. You will be responsible for maintaining clear stage gates, ensuring required documentation and approvals are in place, and providing visibility across a growing portfolio of concurrent deployments. As deployment volume increases, this role provides consistency, transparency, and sequencing discipline across the organisation. You will work closely with senior stakeholders to ensure standards are upheld and that progression between stages is evidence-based and clearly documented. Responsibilities Lifecycle Gate Oversight • Maintain lifecycle gate structure within our deployment platform • Ensure required documentation and evidence is submitted prior to progression • Verify authorised sign-off documentation • Pause progression where readiness criteria are not met • Maintain a clear and accurate view of gate status across all deployments Escalation Governance • Categorise escalation types and themes • Track escalation ageing and resolution progress • Identify systemic patterns or repeat issues • Surface structural risks to Customer Success leadership • Ensure escalations are visible, managed, and documented Concurrency