Kiosk & Install Coordinator

Location: London, remote and in-person

Pay: The hourly rate will be in the range of £17.19 - £19.83 depending on experience

How to apply: Email a CV and cover paragraph, sharing why you’re interested in this role and the relevant skills and experience you have.

Library of Things is an award-winning organisation on a mission to make borrowing better than buying for people and planet. The Kiosk Coordinator is a crucial role at Library of Things, responsible for overseeing the design, installation, and ongoing operation of our self-service lockers. You will ensure that each locker kiosk meets the organisation’s technical and budgetary requirements, providing seamless coordination between our space partners, fabricators, and internal teams. Your efforts will directly contribute to the expansion and success of the sharing library movement across the UK and beyond. This role demands a highly organised, detail-oriented individual with excellent communication skills, plus experience in the built environment, technical drawings, and small-scale project management.

Key Responsibilities:

• Build Strong Relationships: Communicate regularly with space partners and site representatives to ensure they fully understand the kiosk installation process and its operational needs.
• Ensure Operational Readiness: Oversee the timely installation of essential infrastructure (power sockets, internet services) in line with our specifications. Ensure all Health & Safety requirements are met.
• Project Timelines & Communication: Keep partners informed of all milestones, including the installation schedule, required enabling works, and operational requirements.
• Key Contact Management: Maintain up-to-date contact information for all key players and contractors involved in the installation and ongoing operation.
• Align on Design Specifications: Collaborate with internal teams to ensure kiosk design requirements are clearly communicated to the fabricators and documented accurately.
• Monitor Progress: Ensure the fabricators are aligned with the installation timeline and have all necessary access details.
• Ensure Quality Control: Oversee final installation, ensuring all components meet operational expectations.
• Snagging & Resolution: Review the installation, create a snag list for any issues, and coordinate the resolution of any outstanding problems or defects.
• Ongoing Hardware Support: Provide operational support by resolving kiosk or hardware issues that arise, such as door/lock malfunctions or network problems.
• Real-Time Problem Solving: Act as the point of contact for urgent kiosk issues, coordinating across teams to quickly resolve live problems.
• Documentation & Operations: Develop and maintain comprehensive checklists and an Installation Manual outlining specifications and requirements for each stage of the process.
• Remote Partner Protocol: Develop and maintain systems and procedures to enable remote kiosk operation, from design to install to hardware support.
• Meeting Facilitation: Host and document weekly kiosk design meetings to ensure that all key aspects of installation and operation are recorded and shared with the Operations Team. Host and document twice-yearly fabricator review meetings to ensure the partnership is on track to meet shared goals.
• Continuous Improvement: Evaluate the design and installation processes to ensure they meet quality standards and deliver value for money. Work closely with the Partnership Lead to identify and onboard new fabricators.
• Lessons Learned: After each kiosk installation, write a report on lessons learned and make adjustments to documentation and procedures for future installs.

Qualifications & Skills:

• We’re looking for someone who is proactive, adaptable, and committed to delivering excellence in every installation.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management abilities.
• Previous experience in the built environment, small project delivery, or related fields is desirable.
• Ability to interpret and produce basic technical drawings using CAD-based software.
• Problem-solving skills with a focus on efficiency and quality.
• Ability to work both independently and as part of a cross-functional team.

Who are we? Library of Things is an award-winning organisation on a mission to make borrowing better than buying for people and planet. We first started testing item sharing in communities back in 2014 and helped kickstart a global movement. There are now 2000+ sharing libraries across Europe. Our aim ever since has been to make sharing libraries accessible, convenient, impactful, viable and repeatable – to help people save money, reduce waste, and build resilient communities. In this role, you’ll have the opportunity to make a tangible impact on our expansion and provide a high-quality self-service experience for our borrowers.