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For Companies At a Glance
- Tasks: Join the platform support team and maintain cloud solutions for exciting client projects.
- Company: ThingCo, an innovative insurtech company revolutionising telematics.
- Benefits: Gain valuable qualifications, hands-on experience, and a competitive salary.
- Why this job: Kickstart your tech career with Microsoft-backed training in Azure cloud technologies.
- Qualifications: No prior experience needed; just a passion for IT and problem-solving.
- Other info: Flexible working hours and a supportive environment for growth.
Overview
ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary B2B and B2B products and services to address the weaknesses in the current marketplace using ThingCos deep understanding of telematics.
Key responsibilities include working as part of the platform support team, maintaining cloud solutions for multiple client projects (development and live environments), and providing technical support across teams.
Responsibilities
- Participate as a member of the platform support team
- Support and maintain cloud solutions required by multiple client projects, both during development and when live
- Prepare and execute device tests
- Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity
- Provide technical support to Customer Support teams
- Resolution of calls ranging from simple password resets to complex system queries
- Escalation of calls to Development Team as necessary
- Provide company-wide IT support
Azure Cloud Support Specialist Apprenticeship
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA\’s drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QAs Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Schedule
Monday to Friday, 8.00am – 4.00pm.
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It Technical Support Apprentice employer: ThingCo
Contact Detail:
ThingCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Technical Support Apprentice
✨Tip Number 1
Network like a pro! Reach out to current employees at ThingCo on LinkedIn or other platforms. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on Azure and cloud technologies. We should be ready to discuss how we can support and maintain cloud solutions, as that’s key for the role!
✨Tip Number 3
Showcase our problem-solving skills! Think of examples where we’ve resolved technical issues, even if they were simple. This will demonstrate our ability to handle calls from password resets to complex queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at ThingCo.
We think you need these skills to ace It Technical Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Azure Cloud Support Specialist role. Highlight any relevant experience or skills you have that match the job description, especially around cloud technologies and IT support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this apprenticeship and how your background makes you a great fit for ThingCo. Keep it engaging and personal.
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have, especially those related to Microsoft Azure, Windows, Linux, or PowerShell. This will show us that you’re ready to dive into the technical side of things!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at ThingCo
✨Know Your Tech
Familiarise yourself with Azure and other technologies mentioned in the job description. Brush up on your knowledge of cloud solutions, Windows, Linux, and PowerShell. Being able to discuss these topics confidently will show that you're genuinely interested and prepared.
✨Practice Problem-Solving
Since the role involves resolving technical issues, practice answering common IT support scenarios. Think about how you would handle simple password resets or more complex system queries. This will help you demonstrate your problem-solving skills during the interview.
✨Show Enthusiasm for Learning
This apprenticeship is all about growth and learning. Be ready to express your eagerness to learn new technologies and skills. Share examples of how you've tackled challenges in the past and what you've learned from them.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows that you're engaged and serious about the opportunity.