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- Tasks: Lead operations for telematics devices, ensuring they are installed and deliver data consistently.
- Company: Award-winning insurtech company focused on making roads safer with innovative technology.
- Benefits: Competitive salary, hybrid working model, pension, and sick pay.
- Other info: Dynamic environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a strategic role that drives business performance.
- Qualifications: Leadership experience in operations, strong analytical skills, and process optimisation expertise.
The predicted salary is between 48000 - 72000 £ per year.
About ThingCo
ThingCo is an award-winning insurtech company, ranked among the top 100 in the industry. We specialise in delivering telematics products and services to the motor insurance sector. Our cutting-edge telematics platform, powered by AWS IoT serverless technology, and our proprietary device, Theo, help insurers and drivers reduce accident risks, mitigate incident impacts, and make roads safer.
ThingCo has developed a device, Theo, where we pride ourselves on the quality of market leading data delivery and use of data.
About the Role
We are looking for a Head of Data integrity to own and lead the operational processes responsible for ensuring telematics devices are installed, remain operational, and continue to deliver data consistently. This is a key role requiring strong operational oversight, analytical skills, and process optimisation expertise.
The right candidate will be hands-on in monitoring current processes, quick to identify areas for improvement, and proactive in driving efficiency. You will own and refine critical processes including onboarding, tamper management, and device returns, while ensuring robust KPIs and reporting are in place.
What’s in it for You?
- Strategic role with direct impact on business performance
- Competitive salary
- Hybrid working model
- Company pension and sick pay
Key Responsibilities
- Own and oversee all device operations processes (e.g., onboarding, etc) to ensure devices are installed quickly and remain active.
- Lead and develop Data Operations, ensuring the area deliver consistently against SLAs and KPIs.
- Monitor and report on key operational metrics, ensuring processes are both effective and efficient.
- Use strong analytical skills to identify gaps, root causes of issues, and opportunities for process improvements.
- Collaborate across departments to ensure smooth, end-to-end operational delivery.
- Manage incidents and escalations relating to device performance from a business perspective, ensuring rapid resolution and business continuity.
- Drive a culture of continuous improvement, creating new processes and enhancing existing ones to strengthen operational resilience.
What We’re Looking For
- Proven leadership experience in operations management, ideally in insurance/telematics/connected device environments.
- Strong analytical and problem-solving skills, with experience in creating and optimising processes.
- Track record of managing teams and achieving KPIs in a fast-paced setting.
- Excellent communication and stakeholder management skills, both internally and externally.
- Proactive, adaptable, and highly organised, with a focus on results.
Qualifications and Experience
- Education: Degree-level qualification or equivalent experience (preferred).
Work Location
Hybrid remote role, based in Newcastle upon Tyne (NE12) or London preferred.
Schedule
Full-time, permanent. Monday to Friday
Head of Data Integrity (Ops) employer: ThingCo
Contact Detail:
ThingCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Data Integrity (Ops)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at ThingCo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff. Research ThingCo's products and services, especially Theo. Show us you’re passionate about telematics and data integrity!
✨Tip Number 3
Practice your problem-solving skills. Be ready to tackle real-world scenarios related to device operations and process optimisation during interviews. We love seeing how you think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ThingCo.
We think you need these skills to ace Head of Data Integrity (Ops)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Data Integrity. Highlight your leadership experience in operations management and any relevant achievements in the insurance or telematics sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data integrity and how you can drive efficiency in our operations. Be sure to mention specific examples of how you've improved processes in the past.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your problem-solving abilities. Include examples of how you've identified gaps and implemented solutions in previous roles. We love a proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ThingCo
✨Know Your Stuff
Make sure you understand the ins and outs of telematics and data integrity. Brush up on ThingCo's products, especially the Theo device, and be ready to discuss how your experience aligns with their operational processes.
✨Show Off Your Analytical Skills
Prepare examples that showcase your analytical prowess. Think about times you've identified gaps in processes or improved efficiencies. Be specific about the metrics you used and the impact of your changes.
✨Demonstrate Leadership Experience
Since this role is all about leading teams and managing operations, come armed with stories that highlight your leadership style. Discuss how you've motivated teams to meet KPIs and how you handle escalations effectively.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions. Inquire about their current challenges in data operations or how they measure success in this role. This shows your genuine interest and strategic thinking.