At a Glance
- Tasks: Manage complex client accounts and lead logistics operations for top brands.
- Company: Join THG Ingenuity, a leader in digital commerce solutions.
- Benefits: Competitive salary, flexible working hours, and career advancement opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be the key player in high-stakes projects with global brands.
- Qualifications: Experience in account management and strong data skills required.
The predicted salary is between 45000 - 55000 £ per year.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives.
The Role
This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership.
The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it.
Why This Role
- Real seniority from day one: of one of Fulfil's largest and most complex accounts — you're the person in the room with senior leadership on both sides, not a supporting player.
- A genuine growth track: this account and role are being created because the business is investing in getting its biggest relationships right; strong performance here is a natural springboard toward Account Director.
- Influence, not just delivery: you'll shape governance, commercial terms and how internal teams organise around the account, rather than just following a playbook.
- Depth over breadth: rather than spread thin across a portfolio, this is a rare chance to build deep, specialist expertise across the commercial, operational and technical sides of one major account.
Key Responsibilities
- Client Relationship & Day-to-Day Ownership: Act as the primary THG point of contact for the client's operational, logistics and programme teams, including their EMEA fulfilment, transportation, global service & logistics and extended workforce (xWF) partners. Run a weekly 1:1 with the client account lead, plus regular ad hoc syncs with programme and technical contacts, translating requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery.
- Governance & Reporting: Own the account's governance calendar, including MBRs, QBRs, daily hypercare calls, and weekly ops, VAS, D2C & Inbound and PM check-in calls — a minimum of two hours of scheduled client contact every working day before reporting, escalation handling or project work. Produce supporting evidence packs for dispute resolution, and supply data extracts on request.
- Escalation & Incident Management: Own live, cross-functional escalations end-to-end, keeping internal teams coordinated and the client informed throughout. Provide same-day resolution and communication to the client and THG executives, including outside standard hours when escalations land on weekends.
- Systems & Integration Oversight: Maintain working fluency in EDI and integration concepts sufficient to triage issues and hold credible technical conversations with the client's technical teams, without doing the integration work personally. Support ongoing platform and project work including THG portal development, Fulfil UI change requests, and client-specific ISC process fixes, demos and training.
- Project & Change Delivery: Lead delivery of account-specific projects and programmes (e.g. VAS/device rework programmes, NPI set-up, dangerous-goods order flow, EMEA programme initiatives) working across warehouse, transport, IT and ISC.
- Commercial Support: Lead commercial alignment sessions on activity outside the standard rate card (e.g. non-SSCC handling, decant, space over-allocation, DG printing), providing the operational evidence base for commercial and compliance discussions.
Requirements
- Client-facing account management experience in third-party logistics or supply chain, ideally with enterprise technology or consumer electronics clients.
- Strong data and reporting capability— able to build compliance and performance reporting from raw operational data without analyst support.
- Working understanding of EDI and integration concepts (945s, SSCC, IMEI and serialised stock, ASN flows) sufficient to triage issues and hold a credible technical conversation.
- Confident operating at executive level on both sides of the relationship, including under escalation.
- Able to influence internal operational teams without direct line authority across warehouse, transport, IT, ISC and commercial teams.
- Resilience and availability — this account generates genuine out-of-hours and weekend demand during live escalations.
- Proven ability to manage a high-volume governance calendar (ten or more recurring meetings per week) alongside reactive escalation and project work.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Senior Account Manager - Fulfil / Logistics in Manchester employer: Thgingenuity
THG Ingenuity is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the digital commerce ecosystem. Employees benefit from real seniority and ownership in their roles, with clear pathways for growth, particularly in high-visibility positions like the Senior Account Manager. Located in the UK, the company fosters a diverse and inclusive environment, ensuring that every team member can thrive while working with globally recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Fulfil / Logistics in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Thgingenuity and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Thgingenuity!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Thgingenuity keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Account Manager - Fulfil / Logistics in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Thgingenuity:This is your chance to really connect with the team at Thgingenuity. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Thgingenuity
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Thgingenuity.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Thgingenuity that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Thgingenuity. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
