At a Glance
- Tasks: Create and manage email campaigns to enhance customer journeys across the UK and Ireland.
- Company: Join LOOKFANTASTIC, a leading beauty eCommerce brand with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, enhanced parental pay, and wellbeing support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping customer experiences in the beauty industry.
- Qualifications: 1+ year in CRM or similar role, strong analytical and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an ambitious CRM Executive to support the delivery of the CRM strategy across the UK and Ireland markets. This includes creation of emails, creative excellence, commercial relevancy and customer journeys. You will plan, brief, build and schedule all emails including daily BAU sends, workflows and automated emails and collaborate with eCommerce, Brand and Activation teams to execute channel plans. You will review performance, identify opportunities to improve the customer journey and optimise performance.
Responsibilities
- Support day‑to‑day planning across UK and Ireland markets, including creation and build of email marketing and app push campaigns.
- Plan, brief, build and schedule all emails, including daily BAU sends, workflows and automated emails.
- Work with eCommerce, Brand and Activation teams to execute channel plans.
- Review email performance metrics (open rate, click-through rate, conversion rate) and provide learnings.
- Own creative development to ensure brand representation in every email.
- Identify trends and opportunities with Senior CRM Executive and Senior CRM Manager to optimise performance metrics.
- Plan campaigns and customer incentives ahead of time and coordinate with activation and eCommerce teams.
- Analyze customer behaviour and trends across the beauty markets to inform content.
- Lead project tasks that support the overarching CRM strategy.
Qualifications
- 1+ year experience in a CRM or similar role.
- Proven experience using CRM and marketing automation platforms.
- Strong analytical skills with ability to interpret data and turn insights into actionable recommendations.
- Experience managing multiple campaigns and priorities in a fast‑paced environment.
- Confident presenting to and influencing wider stakeholders.
- Excellent communication and time‑management skills; highly organised and self‑motivated.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Desirable: Experience in beauty, retail or eCommerce CRM, loyalty programmes or customer retention initiatives.
- Team player able to collaborate across functions.
Benefits
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity pay.
- Compassionate leave up to 10 days.
- Volunteer leave (2 days after 12 months).
- Wellbeing support, face-to-face and virtual GP appointments, 24/7 Employee Assistance Programme.
- On‑site gym and physiotherapy services.
- Salary sacrifice scheme with up to 12% savings on personal tech.
- Subsidised bus pass from Manchester City Centre to the ICON office.
- Up to 50% staff discount on THG brands and on‑site staff shop.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
CRM Executive | LOOKFANTASTIC in Trafford employer: THG
LOOKFANTASTIC is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the CRM Executive role based in Manchester. With a strong focus on employee wellbeing, generous benefits such as enhanced parental leave, volunteer days, and access to on-site health services, we prioritise your growth and work-life balance. Join us to collaborate with passionate teams in the beauty and eCommerce sectors, where your contributions will directly impact customer experiences and drive our CRM strategy forward.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive | LOOKFANTASTIC in Trafford
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for THG and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like THG are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with THG on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at THG. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Executive | LOOKFANTASTIC in Trafford
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit THG. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of THG:Show us that you’ve done your homework! In your application, briefly mention what you admire about THG’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at THG
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at THG will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At THG, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
