Team Leader | LOOKFANTASTIC Store - Bristol

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a Team Leader at LOOKFANTASTIC Store?

The Team Leader is an integral part of the leadership team in supporting the general running of the store, and will step up to lead the store in the managers absence. Keeping exceptional customer experience at the forefront of everything, the Team Leader will lead and motivate the team to drive service, sales and experience. The Team Leader will support the management team in team education and communication.

Service

• Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers.
• Build customer relationships using CRMto ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.

Sales

• Drive the team to achieve set retail financial goals and KPI’s.
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Support and take part in events, internally and externally.

People

• Lead by example on the shop floor at all times.
• Will act as the stores Duty Manager as required and lead the team, service and sales.
• Engage and inspire the in store team daily to deliver world class service.
• Assists management in HR matters.

Operational Excellence

• Adhere to all procedures and H&S regulations.
• Ensure perfect store standards including top hygiene standards in all areas.
• Update and maintain VM of all brands.
• Strong communication to the team, customers and all brand representatives.
• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
• Assists management of LP to minimise shrinkage.

What skills and experience do I need for this role?

• Experience of leadership/senior sales preferred, but not essential.
• Retail experience essential.
• Highly organised.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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