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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational excellence.
- Company: Join THG, a global leader in beauty and sports nutrition with exciting brands like Myprotein.
- Benefits: Enjoy employee discounts, gym perks, a company bonus scheme, and a pension plan.
- Why this job: Be part of a vibrant culture focused on health, fitness, and exceptional customer experiences.
- Qualifications: Proven experience in management, strong leadership skills, and a passion for nutrition are essential.
- Other info: This role is based in our flagship Myprotein Store in Manchester city centre.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We\\\’re looking for an enthusiastic and driven Store Manager to lead our Manchester City Centre location, ensuring the highest standards of customer experience, operational excellence, and team development.
Responsibilities
- Recruit, train, and develop a high-performing store team.
- Inspire, motivate, and coach staff to deliver outstanding service.
- Create staff rotas to ensure efficient coverage and labour cost control.
- Customer Experience: Ensure every customer receives a warm, knowledgeable, and engaging experience.
- Maintain high standards of service, product presentation, and cleanliness.
- Handle customer feedback effectively to drive loyalty and repeat visits.
- Operations & Compliance: Oversee daily store operations including food safety, health & safety, and hygiene compliance.
- Ensure stock is managed effectively – from ordering to waste reduction.
- Deliver store performance in line with sales targets, KPIs, and budget.
- Commercial & Brand Focus: Drive sales and profitability through upselling, promotions, and local marketing initiatives.
- Ensure brand guidelines are consistently followed.
- Identify opportunities to increase footfall and customer engagement.
- Reporting & Performance: Monitor and analyse sales performance, costs, and KPIs.
- Provide regular performance updates to senior management.
- Implement continuous improvement initiatives to optimise store success.
- Proven experience as a Store Manager (hospitality, café, QSR, or retail preferred).
- Strong leadership and people management skills.
- Knowledge of food safety, health & safety, and compliance standards.
- Commercial awareness with the ability to drive sales and manage budgets.
- Excellent organisational and problem-solving skills.
- Passion for health, fitness, nutrition, and delivering exceptional customer service.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. The Myprotein Store is the first brick & mortar flagship store for the brand, located in Manchester city centre, combining retail with a premium cafe experience.
Benefits
- Onsite Doctor
- Employee discounts
- Gym Discounts
- Company bonus scheme
- Company pension scheme
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Store Manager - Myprotein Kitchen (Manchester City Centre) employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Myprotein Kitchen (Manchester City Centre)
✨Tip Number 1
Familiarise yourself with Myprotein's brand values and product offerings. Understanding their mission in health and fitness will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you inspired or developed your staff.
✨Tip Number 3
Research the latest trends in retail and customer experience, especially in the food and nutrition sector. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and improve service standards. Think of strategies that could enhance customer loyalty and engagement at the Myprotein Kitchen.
We think you need these skills to ace Store Manager - Myprotein Kitchen (Manchester City Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in hospitality or food service. Emphasise your leadership skills and any achievements related to customer service and sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness, as well as your understanding of the Myprotein brand. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as team development, operational excellence, and compliance with health and safety standards. Use bullet points to make these stand out.
Showcase Your Commercial Awareness: Demonstrate your understanding of driving sales and managing budgets. Include any relevant metrics or KPIs from past positions that illustrate your ability to meet targets and improve store performance.
How to prepare for a job interview at THG
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully recruited, trained, and developed teams in the past. Highlight your experience in motivating staff to deliver exceptional customer service.
✨Understand Customer Experience
Make sure you can articulate what outstanding customer service looks like. Be ready to discuss how you would ensure every customer has a warm and engaging experience, and how you would handle feedback to drive loyalty.
✨Know Your Operations
Familiarise yourself with food safety, health & safety, and hygiene compliance standards. Be prepared to discuss how you would oversee daily operations and manage stock effectively, including waste reduction strategies.
✨Demonstrate Commercial Awareness
Show that you understand how to drive sales and profitability. Think about local marketing initiatives or upselling techniques you could implement. Be ready to discuss how you would monitor and analyse sales performance to meet targets.
