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For Companies At a Glance
- Tasks: Lead daily store operations, ensuring exceptional customer service and achieving sales targets.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team of over 2500.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to shape the beauty experience.
- Why this job: Be part of an exciting new store opening in Bristol, where passion and innovation drive success.
- Qualifications: Retail management experience and a minimum of 2 years in beauty/fragrance are essential.
- Other info: THG values diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?
LOOKFANTASTIC
Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!
Role Description
The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience.
- Service
- Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind.
- Sales
- Lead the team to achieve set retail financial goals and KPI's.
- Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
- Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
- Plan and exceptionally execute events, both internally and externally, connecting with local businesses and identify opportunities for exciting future events.
- Actively plan ways in which to drive traffic to store when needed.
- Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ.
- People
- Lead by example on the shop floor at all times.
- Engage and inspire the in store team daily to deliver world class service.
- Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
- Develop top talent in the store and hold regular 1-2-1's with the whole team with confidence in delivering observational feedback.
- Provide on the spot feedback daily and create an open, 2-way feedback environment.
- Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage.
- Plan rotas to best support business needs within payroll budget.
- Adapt rotas as necessary during peak periods.
- Recruit with urgency and network locally to build connections for future talent.
- Operational Excellence
- Adhere to all procedures and H&S regulations.
- Ensure perfect store standards including top hygiene standards in all areas.
- Ensure correct execution of all VM updates for all brands.
- Strong communication to the team, HQ and all brand representatives.
- Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
- Managing LP through security requirements and monitoring strategies - including overseeing daily/weekly stock counts and regular audits.
Experience/Skills:
- Experience of retail management essential.
- Minimum 2 years beauty/fragrance experience essential.
- Experience working in a FSS environment preferred.
- Highly organised with strong communication skills.
- Full availability including weekends and bank holidays is imperative.
- Experience of using Excel, Outlook and Teams.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Store Manager | Lookfantastic employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager | Lookfantastic
✨Tip Number 1
Familiarise yourself with Lookfantastic's brand values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you demonstrate how you can contribute to their mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment, particularly in beauty or fragrance. Highlight your ability to motivate staff and drive sales, as these are key responsibilities for the Store Manager role.
✨Tip Number 3
Research the latest trends in the beauty industry and be ready to discuss how you would implement them in-store. This shows your passion for the sector and your proactive approach to enhancing customer experience.
✨Tip Number 4
Network with local businesses and beauty professionals in Bristol. Building connections can provide insights into the community and potential partnerships that could benefit the store, showcasing your initiative and local engagement.
We think you need these skills to ace Store Manager | Lookfantastic
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at Lookfantastic. Highlight your relevant experience in retail management and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your beauty or fragrance experience, leadership abilities, and any achievements in driving sales and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention specific examples of how you've led teams, improved customer experiences, or achieved sales targets in previous roles.
Showcase Your People Skills: In your application, highlight your ability to engage and inspire a team. Provide examples of how you've coached and developed staff, as well as how you've handled difficult conversations professionally.
How to prepare for a job interview at THG
✨Showcase Your Customer Service Skills
As a Store Manager, exceptional customer service is key. Prepare examples of how you've delivered personalised service in the past and how you resolved customer queries effectively. This will demonstrate your commitment to maintaining high standards of customer experience.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate and inspire your team. Share specific instances where you've coached or developed team members, as this aligns with the role's focus on leading by example and fostering a positive work environment.
✨Understand Sales Targets and KPIs
Familiarise yourself with retail financial goals and key performance indicators (KPIs). Be prepared to discuss how you've previously driven sales and achieved targets, as this will show your ability to lead the team towards success in a competitive retail environment.
✨Prepare for Operational Excellence Questions
Since operational excellence is crucial, think about your experience with stock management, health and safety regulations, and visual merchandising. Be ready to explain how you've maintained store standards and handled stock queries in previous roles.
