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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and create memorable experiences for guests.
- Company: Join the vibrant team at King Street Townhouse Hotel & Spa.
- Benefits: Enjoy exclusive discounts, continuous learning, and a supportive work environment.
- Why this job: Be part of a wellness journey and enhance guest satisfaction every day.
- Qualifications: NVQ Level 3 in beauty therapy or equivalent preferred, with strong customer service skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a Spa Therapist (full time) to join our team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our members and guests.
Responsibilities
- Greet guests at reception to deliver a memorable experience
- Support the Spa Manager in delivering customer standards and strive to exceed expectations
- Maintain a professional, clean environment ensuring guests/members are comfortable
- Fully understand existing treatments and procedures to effectively deliver a world-class service
- Ensure all treatment rooms are prepared and fit for purpose
- Attend weekly/monthly team meetings and events
- Deliver exceptional aftercare and retail recommendations to all clientele
- Maintain high standards of presentation and cleanliness at all times
- Deliver brand standards
- Booking in clients and taking phone calls
- Achieve treatment and retail targets
- Specific experience within a spa/health club environment
- Qualified to NVQ Level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Impeccable attention to detail and customer service experience
- Proven experience working as part of a successful team with excellent interpersonal skills
- Knowledge of our brands: NVQ Level 3 beauty therapy or equivalent
- Previous beauty therapy experience in a 5-star/luxury background; natural leadership qualities
Benefits
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
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Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa
✨Tip Number 1
Get to know the spa and wellness industry inside out! Research King Street Townhouse Hotel & Spa, understand their services, and be ready to chat about how you can enhance their guest experience. This shows your passion and commitment.
✨Tip Number 2
Practice your people skills! As a Spa Therapist, you'll be interacting with guests all day. Role-play with friends or family to nail down your greeting and customer service approach. Confidence is key!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in beauty therapy and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for spa and wellness shine through. We want to see how excited you are about delivering exceptional service and enhancing experiences for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in the spa or health club environment. If you've got qualifications like NVQ Level 3, shout about them! We love seeing how your background aligns with what we’re looking for.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for team players with great interpersonal skills, so let us get to know the real you!
Apply Through Our Website: For the best chance of joining our team, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at THG
✨Know Your Treatments
Make sure you fully understand the treatments and procedures offered at King Street Townhouse Hotel & Spa. Brush up on your knowledge of ESPA and Elemis products, as well as any other services they provide. This will show your passion for spa and wellness and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your exceptional customer service skills. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to deliver a memorable experience for clients.
✨Dress the Part
First impressions matter! Dress professionally and ensure you maintain high standards of presentation. This not only reflects your attention to detail but also aligns with the luxury environment of the hotel and spa.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
