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- Tasks: Deliver exceptional spa services and enhance guest experiences at King Street Townhouse Hotel.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team culture.
- Benefits: Enjoy exclusive discounts, flexible leave, and a comprehensive wellbeing programme.
- Why this job: Be part of a luxury environment with stunning views and a focus on wellness and customer satisfaction.
- Qualifications: NVQ level 3 in beauty therapy or equivalent; experience in a spa setting preferred.
- Other info: THG values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
About the role
We are currently seeking a Senior Spa Therapist on a full-time basis to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests. The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.
What’s in it for You?
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
Responsibilities
- Greet guests at reception to deliver a memorable experience
- Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
- Maintain a professional, clean environment ensuring that our guests/members are comfortable
- Fully understand existing treatments and procedures to effectively deliver a world-class service
- Ensure that all treatment rooms are prepared and fit for purpose
- Attend weekly/monthly team meetings and events
- Deliver exceptional aftercare and retail recommendations to all clientele
- High standards of presentation and cleanliness are maintained at all times
- Delivering brand standards
- Booking in clients and taking phone calls
- Achieving treatment and retail targets
Requirements
- Specific experience within a spa/health club environment
- Qualified to NVQ level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Impeccable attention to detail and customer service experience
- Proven experience working as part of a successful team with excellent interpersonal skills
- Knowledge in our brands NVQ level 3 beauty therapy or equivalent
- Previous Beauty therapy experience in a 5-star / luxury background
- Natural leadership qualities
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Senior Spa Therapist - King Street Townhouse Hotel & Spa employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Spa Therapist - King Street Townhouse Hotel & Spa
✨Tip Number 1
Familiarise yourself with the specific treatments and services offered at King Street Townhouse Hotel & Spa. Understanding their unique offerings, especially those related to ESPA and Elemis, will help you demonstrate your knowledge and passion during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles, particularly in luxury or high-end environments. Be prepared to share examples of how you've gone above and beyond to create memorable experiences for clients.
✨Tip Number 3
Network with current or former employees of THG or King Street Townhouse. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare thoughtful questions about the role and the spa's operations to ask during your interview. This shows your genuine interest in the position and helps you stand out as a candidate who is truly engaged.
We think you need these skills to ace Senior Spa Therapist - King Street Townhouse Hotel & Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa and wellness, particularly any roles that involved customer service or working in a luxury environment. Emphasise your qualifications, such as NVQ level 3 or equivalent, and any specific treatments you are familiar with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for spa therapy and wellness. Mention why you want to work at King Street Townhouse Hotel & Spa specifically, and how your skills align with their values of exceptional service and creating memorable experiences.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application of how you've successfully worked as part of a team and delivered outstanding customer service in previous positions.
Highlight Continuous Learning: Mention any ongoing training or professional development you've undertaken in the beauty therapy field. This shows your commitment to improving your skills and staying updated with industry trends, which is important for a role in a prestigious spa.
How to prepare for a job interview at THG
✨Show Your Passion for Wellness
Make sure to express your genuine enthusiasm for spa and wellness during the interview. Share personal experiences or stories that highlight your commitment to providing exceptional service in this field.
✨Know the Treatments Inside Out
Familiarise yourself with the treatments and products offered at King Street Townhouse, especially those from ESPA and Elemis. Being able to discuss these in detail will demonstrate your knowledge and readiness to deliver a world-class service.
✨Highlight Teamwork Skills
Since the role requires working as part of a successful team, be prepared to share examples of how you've collaborated effectively in previous positions. Emphasise your interpersonal skills and how you contribute to a positive team environment.
✨Prepare Questions About the Role
Have thoughtful questions ready about the spa's operations, team dynamics, and customer service standards. This shows your interest in the position and helps you assess if it's the right fit for you.