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- Tasks: Lead and develop loyalty programmes to enhance customer engagement and drive revenue.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team culture.
- Benefits: Enjoy career development opportunities, competitive salary, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact in the beauty industry while shaping customer loyalty experiences.
- Qualifications: Experience in loyalty programme strategies and strong data analysis skills required.
The predicted salary is between 60000 - 75000 £ per year.
About THG: We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we are a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
Life at THG Beauty: We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers to look and feel fantastic. By combining our owned brands with a marketplace for over 1,300 third-party beauty brands through LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty aims to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Responsibilities:
- Define the strategic direction of the loyalty programme in partnership with the Head of Retention.
- Lead and develop the loyalty team to deliver the programme vision, plans, and KPIs.
- Own the global development of loyalty benefits, communications, and community engagement to ensure a consistent customer experience.
- Translate strategy into actionable plans that drive participation, engagement, and revenue for LF Beauty Plus+.
- Lead programme expansion by proposing new regions, building business cases, and aligning with key stakeholders.
- Manage the loyalty partner proposition, supporting Buying and Retail Media to drive partner growth.
- Develop and maintain a robust reporting framework, monitor KPIs, and provide regular performance updates to senior leaders.
- Ensure continuous optimisation across tech capabilities, customer journeys, and cross-functional integration of loyalty initiatives.
Qualifications:
- Proven experience of defining and delivering Loyalty programme strategies, ideally within a retail business.
- Team management experience.
- Data confident, with an ability to pull out key insights from multiple data sets and tell a clear story with the data, alongside identifying appropriate actions as a result.
- Experience working in a cross-functional role collaborating with multiple teams in different functions.
- Strong communication skills - comfortable liaising with, and presenting to, stakeholders at various organisational levels.
- Ability to demonstrate both a customer-first and commercial mindset.
- Insight driven with strong analytical skills and knowledge of analytics software (e.g. Tableau, GA).
- Able to work within a fast-paced environment and able to continually adapt whilst remaining true to the overall vision.
- Beauty experience desirable but not essential.
What’s in it for me? Career Development Access bespoke development programmes that have been designed and developed by our in-house L.
Senior Loyalty Manager | Lookfantastic employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Loyalty Manager | Lookfantastic
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and retail industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Lookfantastic and THG thoroughly. Understand their loyalty programmes and think about how your experience aligns with their goals. Bring your A-game by having examples ready that showcase your skills and achievements.
✨Tip Number 3
Show off your data skills! Since the role requires data confidence, brush up on your analytical abilities. Be ready to discuss how you've used data to drive decisions in past roles. This will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the THG family. Let’s get you that Senior Loyalty Manager role at Lookfantastic!
We think you need these skills to ace Senior Loyalty Manager | Lookfantastic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Loyalty Manager role. Highlight your experience in loyalty programmes and team management, as these are key for us at Lookfantastic.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about loyalty strategies and how you can contribute to our mission at THG Beauty. Be genuine and let your personality come through.
Showcase Your Data Skills: Since data confidence is crucial for this role, make sure to mention any relevant analytics tools you've used. Share examples of how you've turned data insights into actionable strategies in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at THG
✨Know Your Loyalty Strategies
Before the interview, brush up on loyalty programme strategies, especially those relevant to retail. Be ready to discuss your past experiences in defining and delivering such strategies, and how they can apply to Lookfantastic's goals.
✨Data is Your Best Friend
Since the role requires data confidence, make sure you’re familiar with analytics tools like Tableau or Google Analytics. Prepare examples of how you've used data to drive decisions and tell a compelling story that aligns with the company's objectives.
✨Showcase Your Team Leadership Skills
As a Senior Loyalty Manager, you'll be leading a team. Think of specific instances where you've successfully managed a team, developed talent, or driven engagement. Highlight your leadership style and how it can contribute to the loyalty programme's success.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex ideas. Be prepared to present your insights and strategies to various stakeholders during the interview.