At a Glance
- Tasks: Provide exceptional customer service and product knowledge in a vibrant retail environment.
- Company: Join THG, a global leader in beauty and sports nutrition with iconic brands like ESPA.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity pay, and up to 50% staff discount.
- Other info: Flexible hours including weekends; opportunities for career development and well-being support.
- Why this job: Be part of a dynamic team that values personal growth and customer satisfaction in beauty retail.
- Qualifications: Passion for beauty and customer service; experience preferred but not essential.
Overview
Retail Assistant Cheshire Oaks (22 hours) ESPA at THG.
Join to apply for the Retail Assistant Cheshire Oaks (22 hours) ESPA role at THG.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming THG Beauty and THG Nutrition. We’re a team of over 2500 people, driven to go further, faster.
THG Beauty combines owned brands with marketplaces for over 1,300 third-party beauty brands, aiming to be the global digital partner of choice across the beauty industry. ESPA is guided by 30 years of experience in luxury skincare.
THG is proud to be a Disability Confident Committed employer and is committed to a diverse and inclusive environment.
Role purpose
This role is an integral part of the team providing world class customer service to every customer in our Cheshire Oaks ESPA store. You will tailor each consultation to the customer, delivering an enjoyable and natural service, and going above and beyond at every opportunity.
Responsibilities
- Provides world class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure a tailored shopping experience.
- Create a warm and welcoming environment with a seamless customer journey from welcome to transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is a top priority.
- Support and be involved in events internally and externally.
- Drive sales through the customer journey and deliver personal targets and KPI goals.
- Drive service, sales, loyalty and appointments with customers.
- Maintain store standards and top hygiene standards in all areas; update and maintain VM of all brands.
Skills and experience
- Beauty retail experience is preferred but not essential.
- Strong passion for ESPA and customer service.
- An “always on” approach when at work with strong beauty knowledge and makeup application to self and others.
- Strong communication skills.
- Full availability including weekends and bank holidays is essential.
What’s in it for me?
Career Development
- Access bespoke development programmes designed by THG’s in-house L&D team.
- Continued development through the upskilling programme with an industry-leading training partner.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Birthday day off option; enhanced maternity/paternity pay depending on length of service.
- Up to 10 days compassionate leave; buy back up to 3 days each year; 2 days volunteer leave after 12 months.
Wellbeing Support
- Access to in-house GP (face-to-face and virtual).
- In-house CBT therapist and 24/7 EAP (Bupa).
- On-site gym and physio.
Other Perks
- Save on personal tech via salary sacrifice; subsidised bus pass; up to 50% staff discount on THG brands; on-site staff shop and barber.
- Employee referral bonus up to £1000; anniversary gifts at 5 and 10 years.
Referrals increase your chances of interviewing at THG by 2x.
Job location: Greater Manchester, England, United Kingdom. This posting is current as of the time shown on the job board.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Technology, Information and Internet
Note: This job description retains the essential responsibilities and qualifications and reflects the information provided in the original listing. It excludes extraneous postings and boilerplate not pertinent to the role.
Retail Assistant Cheshire Oaks (22 hours) ESPA in Manchester employer: THG
THG Beauty is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. As a Retail Assistant at our new Cheshire Oaks store, you'll benefit from bespoke training programmes, generous leave policies, and a supportive environment that encourages personal growth and well-being. Join us to be part of a dynamic team that values your contributions and empowers you to thrive in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Cheshire Oaks (22 hours) ESPA in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like THG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like THG!
We think you need these skills to ace Retail Assistant Cheshire Oaks (22 hours) ESPA in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at THG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at THG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show THG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at THG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
