Receptionist (Full Time) - Hale Country Club & Spa

Overview

Receptionist (Full Time) at Hale Country Club & Spa. We are seeking an experienced receptionist to join us at Hale Country Club & Spa in Altrincham. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carrying out duties to our world class standards to create memorable guest experiences.

Responsibilities

• Welcoming members and guests to the club
• Answering phones from prospective customers and clients, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services
• Processing membership applications and fees and issuing memberships
• Updating member records with new contact information and payment details
• Maintaining membership records and processing fees as directed by management
• Collecting payment from members for gym services rendered
• Explaining facility policies and procedures to new members and helping them get acquainted with the facility

Qualifications

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

About THG

THG Experience is home to our portfolio of prestige event locations and luxury properties – including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content that ensure our brands and partners make real-world connections with their customers. We also collaborate with THG Society, our influencer marketing platform.

THG Experience is positioned to deliver growth for THG’s brands. It’s an exciting time to join the team.

Notes

THG is proud to be a Disability Confident Committed employer. If invited to interview, please let us know if any reasonable adjustments are needed to enable you to perform at your best. THG is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community.