Senior Order to Cash Associate (Accounts Receivable) in Manchester

Reporting into the OTC Team Leader, the Senior Order to Cash Associate (Accounts Receivable) will manage divisional Accounts Receivable duties, delivering a "world‑class" service to our customer base and internal stakeholders. The role is cross‑functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required. We adapt a right first time approach to maximise cash and minimise risk by delivering an efficient billing process, alongside effectively managing our accounting procedures in line with company policy.

The Senior Accounts Receivable Associate acts as a subject matter expert and point of reference for activities or issues related to customer billing and ensures that related processes are executed in line with the Group procedures, according to internal and external audit requirements.

As an Order to Cash Associate (Accounts Receivable) you will:

• Provide first line support to the AR team on a daily basis
• Support AR Team Leader with day to day running of the team and any team projects
• Effectively deliver month end close on Working Day 1
• Hold daily team meetings to organise workflows and team priorities
• Ensure agreed SOPs are in working practice – address any gaps with the relevant team members
• Produce weekly and monthly Balance Sheet reconciliations
• Produce daily/weekly/monthly AR performance reporting – cash, ledgers, billing
• Ensure the team are processing customer invoices & credit notes in accordance with HMRC VAT regulations and company guidelines
• Oversee the processing of monthly write‑offs; produce daily/weekly/monthly portal performance report
• Work alongside credit‑control counterparts to deliver a world‑class service to our customer base
• Achieve team KPI for query resolution / document processing
• Efficiently manage department mailboxes
• Develop and maintain excellent working relationships with external customers, internal stakeholders and wider finance teams
• Deliver monthly audit to the required standard, ensuring AR processes are fully in place and any documentation provided to audit is 100% accurate
• Adhoc duties when required

Qualifications & Requirements:

• Good knowledge & understanding of credit control & accounts receivable processes
• Previous AR role experience in a fast‑paced, multi‑functional finance environment
• Office IT literate, preferably with advanced MS Excel skills
• Experience of working in a shared service centre
• Sage or other ERP system knowledge
• Fluent in English, verbal and written (other European languages beneficial – French, Spanish, German)
• Understanding of basic credit control practices
• Confident communicating by telephone or email
• Excellent attention to detail

Location: Icon 1, WA15 0AF.

Benefits:

• 25 days annual leave plus bank holidays. Buy back up to 3 days each year.
• Up to 10 days compassionate leave.
• Enhanced maternity and paternity pay, depending on length of service.
• Unlock 2 days volunteer leave after 12 months.
• Access face‑to‑face and virtual appointments with our in‑house GP.
• Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.
• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to on‑site barber.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a disability confident committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.