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- Tasks: Design and implement innovative CRM strategies to boost customer engagement and loyalty.
- Company: Join THG Nutrition, a global leader in e-commerce for health and wellness.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity pay, and wellbeing support.
- Why this job: Be part of a dynamic team driving impactful campaigns in a fast-paced industry.
- Qualifications: 2+ years of CRM experience and strong analytical skills required.
- Other info: Access bespoke development programmes and enjoy perks like staff discounts and gym facilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About THG: We are THG, a global e‑commerce group on a mission to be the online leader in beauty and sports nutrition. Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our two core businesses: THG Beauty and THG Nutrition.
Life at Nutrition & Wellness: Nutrient & Wellness is home to some of the best‑loved and most trusted names in wellbeing and nutrition, including Myprotein, the world’s largest online sports nutrition brand, and its family of brands – Myvegan, Myvitamins and MP Activewear. We aim to be the world’s most empowering health movement, championing healthy, active lives and breaking conventions to power and empower those who want more.
Why be a Senior CRM Executive at THG? As part of a dynamic, innovative team, you’ll work with market‑leading brands, develop your career in a global e‑commerce leader, and drive measurable results in a fast‑paced industry. You’ll have exposure to high‑impact campaigns and cutting‑edge CRM tools, with opportunities for progression and a supportive environment.
As a Senior CRM Executive, you’ll:
- Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
- Plan, execute, and optimise multi‑channel CRM campaigns across email, SMS, and push notifications.
- Utilise customer data for segmentation and personalised communications to diverse customer groups.
- Analyse campaign performance and customer behaviour, providing actionable insights for CRM improvements.
- Collaborate with marketing, trading, brand, and campaign teams to ensure cohesive messaging and business alignment.
- Mentor CRM Executives, offering guidance on best practices and fostering professional growth.
What skills and experience do you need for this role?
- Minimum 2 years of CRM experience, preferably in retail e‑commerce.
- Proficiency with CRM platforms and marketing automation tools.
- Strong analytical skills and experience with data analysis and reporting.
- Excellent verbal and written communication skills, with the ability to create compelling content.
- Ability to design innovative CRM campaigns that engage diverse audiences.
- High level of attention to detail when managing data and executing campaigns.
- Experience with A/B testing and optimisation of CRM initiatives.
- Collaborative mindset, with a track record of working cross‑functionally to deliver results.
What’s in it for me?
- Career Development – Access bespoke development programmes designed by our in‑house L&D team and an industry‑leading training provider.
- Enhanced Leave – 25 days annual leave plus bank holidays; buy back up to 3 days each year, up to 10 days compassionate leave, 2 days volunteer leave after 12 months, and a day off on your birthday.
- Enhanced maternity and paternity pay, depending on length of service.
- Wellbeing Support – In‑house GP appointments, CBT therapist, 24/7 Employee Assistance Programme (EAP) by Bupa, state‑of‑the‑art on‑site gym, and on‑site physio.
Other Perks:
- Save up to 12% on personal tech through salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On‑site staff shop and barber.
- Refer a candidate and receive up to ÂŁ1,000 once they pass probation.
- Anniversary gifts at 5 and 10 years of service.
Equal Opportunity and Diversity Statement: We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is a Disability‑Confident, Committed employer and welcomes applications from all sections of the community.
Senior CRM Executive - Myprotein in Manchester employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Executive - Myprotein in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at THG or Myprotein. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research THG Nutrition, their brands, and recent campaigns. Show us you’re passionate about our mission and how you can contribute to it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Get comfortable talking about your CRM experience and how you’ve driven results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior CRM Executive - Myprotein in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CRM Executive role. Highlight your relevant experience in CRM, especially in retail e-commerce, and showcase any specific campaigns you've worked on that align with what we do at THG Nutrition.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how your skills can contribute to our mission at Myprotein. Be sure to mention any innovative strategies you've implemented in the past.
Showcase Your Analytical Skills: Since this role involves analysing campaign performance, make sure to include examples of how you've used data to drive decisions in your previous roles. We love numbers, so don’t shy away from sharing metrics that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at THG Nutrition!
How to prepare for a job interview at THG
✨Know Your CRM Tools
Make sure you’re familiar with the CRM platforms and marketing automation tools mentioned in the job description. Brush up on your experience with these tools, as being able to discuss specific features and how you've used them in past roles will show your expertise.
✨Showcase Your Analytical Skills
Prepare to discuss how you've analysed campaign performance and customer behaviour in previous positions. Bring examples of how your insights led to actionable improvements. This will demonstrate your ability to drive results through data-driven decisions.
✨Craft Compelling Content
Since excellent communication skills are key for this role, think about examples where you’ve created engaging content for CRM campaigns. Be ready to share how you tailored messages for different customer segments to enhance engagement and loyalty.
✨Collaboration is Key
Highlight your experience working cross-functionally with teams like marketing, trading, and brand. Prepare examples that showcase your collaborative mindset and how it has contributed to successful campaign outcomes. This will align well with their emphasis on cohesive messaging.
