At a Glance
- Tasks: Ensure guest safety and deliver exceptional service at Hale Country Club & Spa.
- Company: Join THG, a global leader in beauty and sports nutrition.
- Benefits: Exclusive discounts, increasing annual leave, and continuous learning opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: SIA license, First Aid certification, and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
About the role
We are currently recruiting for a skilled and dedicated Security Operations & Concierge to join our team at Hale Country Club & Spa. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.
Location: Hale Country Club & Spa, Clay Lane, Timperley, Altrincham WA15 7AF
Hours: 4 on x 4 off shift pattern, 42 hrs per week in average
Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community.
Responsibilities
- Be the first point of contact for guests, creating a positive first impression.
- Ensure only authorized individuals access the premises and maintain a secure environment.
- Monitor surveillance and patrol to maintain safety.
- Assist guests with questions, directions, and support.
- Respond calmly to emergencies and follow procedures.
- Work with Front Desk and Reception to ensure a seamless experience for guests.
- Communicate effectively with other departments to address security concerns and maintain a safe environment.
- Handle guest issues professionally and resolve conflicts.
- Stay alert and report suspicious activities.
- Maintain a neat and professional appearance.
- Report incidents promptly to supervisors and ensure accurate and detailed documentation of all security-related matters.
- Participate in training sessions to enhance security knowledge and customer service skills.
- Stay updated with industry best practices and contribute ideas for improving security measures and guest experiences.
Requirements
- Possession of valid Door Supervision SIA license.
- Valid First Aid at work certificate.
- Previous experience working in a similar role, within a hotel or similar environment.
- Ability to communicate effectively with all levels of business, internal and external.
- Problem-solving abilities.
- Excellent customer service skills.
- Flexibility and the ability to respond appropriately to changing situations.
- Discretion and sensitivity.
- The ability to maintain professional standards under pressure.
Benefits
- Exclusive room rates for you and your family.
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa.
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more).
- In-person or video GP consultations, discounted prescriptions, and physiotherapy.
- Increasing annual leave with service, plus your birthday off.
- Continuous learning and development opportunities.
- £250 bonus for referring a friend.
- Complimentary meals during shifts and provided uniforms.
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role.
- Access to in-house Wellbeing Program.
- Pension scheme for financial stability.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations & Concierge - Hale Country Club & Spa in Manchester
✨Join Security Community Events
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We think you need these skills to ace Security Operations & Concierge - Hale Country Club & Spa in Manchester
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at THG. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at THG.
How to prepare for a job interview at THG
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at THG.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at THG.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at THG.
