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For Companies At a Glance
- Tasks: Lead sales and operations across multiple retail sites, ensuring top-notch customer experiences.
- Company: Join THG, a global ecommerce leader in beauty and sports nutrition.
- Benefits: Enjoy 25 days off, enhanced leave, and access to a state-of-the-art gym.
- Why this job: Make a real impact in a dynamic retail environment with growth opportunities.
- Qualifications: Proven multi-site retail management experience and strong leadership skills.
- Other info: Flexible travel required; diverse and inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for?
Location: Icon 1, WA15 0AF with travel to sites
About THG Retail Operations
We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts.
About the Role
This high impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites. As a Retail Operations Manager you will:
- Own sales and commercial performance across multiple retail sites.
- Lead and develop Store Managers to drive high standards and consistency.
- Ensure exceptional customer experience through strong service standards.
- Optimise staffing, scheduling, and labour planning.
- Oversee stock management, replenishment, and shrinkage control.
- Maintain consistent brand standards across all sites.
- Review and analyse site level KPIs.
- Coordinate product launches, promotions, and stock flow.
- Ensure compliance with health & safety, food safety, and cash processes.
- Support new store openings from setup to launch execution.
- Drive continuous improvement initiatives.
- Act as the key escalation point for operational issues.
What skills and experience do I need for this role?
- Proven multi-site retail management experience.
- Strong commercial acumen with sales driven leadership experience.
- Skilled people leader with experience coaching store teams.
- Proficient in P&L, labour planning, KPI management, and reporting.
- Experience delivering high brand standards across multiple locations.
- Strong organisational and problem-solving skills.
- Knowledge of stock control, service delivery, and compliance.
- Flexibility to travel.
- Food safety/hygiene knowledge beneficial.
What’s in it for me?
- Career Development: Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months.
- Wellbeing Support: Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio.
- Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Retail Operations Manager – Thg Retail (Myprotein & Partner Sites) in Manchester employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager – Thg Retail (Myprotein & Partner Sites) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at THG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing THG inside out. Familiarise yourself with their brands like Myprotein and understand their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven sales and improved customer experiences in previous roles. We love hearing about real results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the THG team.
We think you need these skills to ace Retail Operations Manager – Thg Retail (Myprotein & Partner Sites) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your multi-site management experience and any relevant achievements that showcase your commercial acumen. We want to see how you can drive results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail operations and how your leadership skills can elevate our customer experience. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and drive continuous improvement initiatives.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at THG
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate your commercial acumen. Brush up on key performance indicators (KPIs) relevant to retail operations, such as sales figures, stock management, and labour costs. Be ready to discuss how you've used these metrics to drive performance in previous roles.
✨Showcase Your Leadership Skills
This role requires strong people leadership. Prepare examples of how you've successfully led and developed teams in the past. Think about specific challenges you faced and how you motivated your team to achieve high standards and consistency across multiple sites.
✨Understand the Customer Experience
Exceptional customer experience is crucial for THG. Familiarise yourself with best practices in service delivery and be prepared to share your strategies for ensuring a top-notch customer experience. Highlight any initiatives you've implemented that improved customer satisfaction in your previous roles.
✨Be Ready to Discuss Compliance
With responsibilities around health & safety and food safety, it's important to show your knowledge in these areas. Prepare to discuss your experience with compliance processes and how you've ensured adherence to regulations in past positions. This will demonstrate your readiness to maintain brand standards across all sites.