We are looking for an ambitious and commercially focused Ecommerce Manager to drive the growth and performance of Myprotein across the Middle East and North Africa (MENA). You will own the regional ecommerce trading strategy, optimise website performance and deliver a customer experience that reflects the needs of fitness, sports nutrition and active lifestyle customers across MENA markets. From delivering product launches and key trading campaigns to improving conversion and retention, you will play a central role in growing revenue and building customer loyalty across Myprotein's nutrition, supplements and activewear ranges. This role combines commercial thinking, data-driven decision making and an understanding of regional customer behaviour within a fast-paced direct-to-consumer environment.
Key Responsibilities Ecommerce Trading
- Own day-to-day ecommerce trading performance across MENA markets, delivering revenue and profitability targets.
- Develop and execute regional trading plans, promotional calendars and product launches across nutrition, supplements and activewear.
- Identify opportunities to increase conversion, average order value and repeat purchases through relevant product recommendations, bundles and promotions.
- Work with relevant teams to align pricing, promotions, stock availability and product assortment with local demand.
Website Performance & Localisation
- Optimise the customer journey across mobile and desktop, ensuring a seamless shopping experience.
- Work with regional and creative teams to deliver effective Arabic and English content, product pages and campaigns.
- Help customers discover products suited to their fitness goals through clear navigation, relevant content and effective merchandising.
- Improve conversion through A/B testing, landing page optimisation and checkout enhancements.
- Identify opportunities to improve local payment options, delivery messaging and customer trust.
- Monitor website performance and prioritise improvements that address customer needs across individual MENA markets.
Analytics & Growth
- Track key ecommerce metrics, including revenue, profitability, conversion rate, average order value and retention.
- Analyse performance by market and product category to identify growth opportunities and areas for improvement.
- Produce regular reporting with clear insights and actionable recommendations.
- Use customer behaviour, campaign results and market insights to inform trading decisions.
- Monitor regional competitors, promotional activity and trends across fitness, sports nutrition and activewear.
Cross-Functional Collaboration
- Work closely with marketing, CRM, creative and technical teams to deliver integrated regional campaigns.
- Partner with acquisition, influencer and CRM teams to improve the journey from first purchase to repeat customer.
- Coordinate product launches across regional websites and digital channels.
- Collaborate with operations and customer service teams to address delivery and service issues affecting customer experience.
- Share regional insights to help shape wider brand and ecommerce strategy.
Requirements
- 3-5+ years' experience in ecommerce, digital trading or online retail.
- Experience trading across MENA markets, with an understanding of regional shopping behaviours and key commercial moments.
- Strong understanding of ecommerce KPIs, conversion rate optimisation, customer journeys and digital performance.
- Experience using ecommerce platforms such as Shopify, Magento or similar.
- Strong analytical skills, with experience using Google Analytics and reporting tools.
- A commercial mindset and a proven ability to drive online revenue growth.
- Experience delivering localised customer experiences across multiple markets.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- An interest in fitness, sports nutrition and active lifestyles; experience in these categories would be an advantage.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?, THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Personal Development
- Access bespoke development programmes designed by our in-house Learning & Development team.
- Develop your expertise through our upskilling programme, delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days' annual leave plus bank holidays.
- Enjoy your birthday off, on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days' compassionate leave.
- Option to buy up to 3 additional days of annual leave each year.
- Unlock 2 days of volunteer leave after 12 months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 24/7 Employee Assistance Programme, provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physiotherapist.
Other Perks
- Save up to 12% on personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop and barber.
- Refer someone to THG and receive up to £1,000 when they pass their probation.
- Anniversary gifts when you reach 5 and 10 years of service.
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Ecommerce Manager in Manchester employer: THG
At THG Nutrition, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. Our commitment to employee growth is evident through bespoke development programmes and a supportive environment that encourages collaboration and personal development. Located in the heart of Altrincham, our fully office-based role as a Social Commerce Executive provides unique opportunities to engage with leading brands like Myprotein while enjoying benefits such as enhanced leave, wellbeing support, and a strong focus on diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like THG are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to THG for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at THG as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out THG’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at THG, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with THG's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at THG. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at THG
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that THG uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at THG. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
