Ecommerce Growth Specialist, Luxury Beauty & Wellness in Manchester

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Why be a Ecommerce Executive at THG Beauty?

As the Ecommerce Executive you will be working cross functionally across the business to support the delivery of the online strategy for luxury skincare and wellness brand, ESPA.

As a Ecommerce Executive you'll:

• Strategy and Planning: Working with the Head of Ecommerce to execute the ecommerce trade calendar. Promoting and embodying the brand identity and ensuring trading decisions align to this identity. Driving continuous site improvements to maximise conversion and AOV and reduce bounce rate on site and reduce barriers to buying online. Deliver best in class customer experience partnering closely with brand and content teams to brief and build engaging product pages that provide the customer with relevant information, advice and conversion opportunity. Keeps up to date with industry/market trends.
• Cross Team Collaboration: Key collaboration with digital marketing channels teams to ensure a consistent campaign plan catered to each channel. Working closely with Brand team to actively drive forward planning and execute brand campaign and NPD. Supports Head of Ecommerce and Merch team, actively reviewing stock position throughout the month ensuring these considerations are taken into account before any incremental activity is pushed out.
• Reporting: Daily reporting of brand performance from topline territory and digital marketing channels to site KPIs (Revenue, GP, Conversion and Average Order) to feed actions to improve underperforming areas to Ecommerce Manager. SKU and range performance reviews in line with forecasting and YOY mix with key actions to drive growth looking at both areas down vs expectation and rising stars. Actively drive ad hoc analysis to identify growth opportunities and market gaps working with relevant teams such as brand and data. Using analytics and our in-house reporting platform to gain a strong understanding of the customer journey to optimise sales, measure performance & define strategy.

KPI's: Responsibility for driving sustainable growth in site performance and marketing activations Revenue GP Conversion AOV NC vs RC.

What skills and experience do I need for this role?

• Minimum 1+ year experience in ecommerce or a similar field.
• Computer literate in the use of Microsoft Office Systems especially Excel.
• Strong commercial and analytical ability with understanding of data manipulation.
• Time management: Prioritise, structure work & effectively manage time.
• Strong communicator.
• Ability to form good working relationships with internal teams.
• Critical thinker and problem-solving skills.

What's in it for me?

• Career Development: Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months.
• Wellbeing Support: Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio.
• Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.